E-Learning System Specialist

Reports To: E-Learning Team Lead

Department: Experience

Status: Full-Time, Fixed Term (6 months)

Salary: $61,124 to $68,315

Application Deadline: February 25, 2026

ORGANIZATIONAL BACKGROUND

The Mental Health Commission of Canada (MHCC) is a non-profit organization created to focus national attention on mental health issues and to work to improve the health and social outcomes of people living with mental illness.

The Commission is seen as a leader nationally and internationally in several areas. Building upon the work done to date, the core mandate, and the unique position of the Commission, and guided by Changing Directions Changing Lives: The Mental Health Strategy for Canada, the Commission will focus in the areas of substance use, suicide prevention, population-based initiatives, and engagement. This prioritization will enable the Commission to be successful in meeting its mandate, staying focused, and having a measurable impact for those living with mental illness and their families and caregivers.

Self-paced and virtual learning are a core element of our strategy to maximize the number of people participating in mental health resiliency, helping, and awareness courses. To that end, we have a bespoke LMS in place and with our E-Learning Team Lead leading the way, the E-Learning Systems Specialist will design, develop, and implement the LMS functionality and accessibility necessary to ensure consistent user experiences, effective back-end integration with other systems, and meaningful interaction with both colleagues and participants. This role is essential in maintaining the effectiveness of the Learning Management System. It involves a mix of system design, software development, system integration, user support, and supporting the e-learning strategy.

• Ensure the day-to-day operation and functionality of the Learning Management System, including system updates, troubleshooting, and issue resolution.
• Provide user email support, including technical assistance, guidance, and training to colleagues, facilitators, and course participants to ensure a smooth learning experience.
• Design and develop custom software solutions and integrations (including plugins, API modules, and automation scripts) to extend platform functionality, automate workflows, and support evolving business and program requirements.
• Design, build, and maintain REST API integrations between WordPress, custom web applications, and Salesforce, including data mapping, data synchronization workflows, validation logic, and error handling processes.
• Write and maintain scripts and automation routines to synchronize LMS data with external systems and improve reliability of data flows.
• Maintain and customize reporting tools that integrate with system APIs to fetch, process, and display data for internal reporting and analysis purposes.
• Implement secure authorization mechanisms for custom endpoints, ensuring compliance with data access controls and privacy standards.
• Identify opportunities for improving the LMS functionality, features, and user experience. Propose, plan, and implement upgrades or new modules as needed.
• Create and maintain documentation on LMS processes, best practices, and user guides to facilitate efficient system usage.
• Troubleshoot complex technical issues across multiple integrated platforms (WordPress, LearnDash, Salesforce, custom code) and resolve root causes to reduce recurring support load.
• Collaborate with technical stakeholders, Salesforce specialists, and internal business units to translate operational requirements into practical technical solutions.
• Maintain internal technical documentation for integrations, APIs, custom features, and development standards for ongoing knowledge transfer and continuity.

QUALIFICATIONS:

• A Bachelor's degree or equivalent experience in a relevant field, such as information technology, software development.
• Demonstrated experience with Learning Management Systems, including administration, maintenance, and user support.
• Proficiency in PHP, HTML, Javascript, CSS and mySQL development.
• Familiarity with CMS & LMS platforms (e.g., WordPress, Moodle, LearnDash) and proficiency in related technologies, including mySQL databases.
• Familiarity with LMS platforms (e.g., LearnDash, Moodle) and proficiency in related technologies, including SCORM and Tin Can API (xAPI).
• A strong background with WordPress development
• Familiarity with adhering to W3C web interoperability and accessibility standards
• Experience with WordPress and WooCommerce, APIs, Salesforce integrations, and PHP/MySQL development.
• Comfort working with LMS platforms and standards such as SCORM and xAPI
• Familiarity with Salesforce an asset.
• Proficiency working with Application Programming Interfaces (APIs) an asset.
• Strong analytical and problem-solving skills to troubleshoot and resolve LMS-related issues.
• Experience with building tests and managing continuous deployment.
• Excellent communication skills to provide effective support and guidance to LMS users and collaborate with cross-functional teams.
• Ability to manage projects related to LMS enhancements and improvements, ensuring they are completed on time and within budget.
• A collaborative mindset to work closely with the E-Learning Team Lead and other stakeholders.
• A commitment to ensuring the quality, accuracy, and security of e-learning content and the LMS.

Assets:

• Exposure to LearnDash, Articulate Storyline & Rise360, accessibility frameworks, and W3C standards.

• Values and Ethics
• Respectful of Diversity
• Continuous Learning
• Results Management
• Teamwork and Cooperation
• Oral/Written Communication
• Health, Safety and Wellness (Physical and Psychological)

• Moderate to high periods of time spent in meeting type setting. 
• Extended visual requirements (6 plus hours) due to computer related work
• Potentially extended periods of time spent in sitting position (computer work, etc. 5 plus hours)
• High requirement for multi-tasking and effectively dividing attention to numerous duties and responsibilities
• High degree of concentration required. 
• Highly attentive to details
• Low level exposure to both extended travel requirements (up to 5% and greater at times) 
• May be required to periodically work beyond 7.5 hours a day based on the needs of the organization
• High level of analytical, problem solving and interpretive requirements.
• Must be comfortable working in person, virtual and/or open space environments.
• Must be able to work effectively from home temporarily or as needed; including the availability of reliable internet and working environment (desk, chair etc.); please note that the Commission does not reimburse for internet, utilities or other home office type expenses including desks, chairs etc.

PSYCHOLOGICAL DEMANDS

• Monthly/Weekly deadline requirements 
• Moderate to high level exposure to stress resulting from complex interactions, tight deadlines, and managing multiple stakeholder expectations.
• High level requirement to maintain concentration for extended periods of time to maximize partner engagement, perform situational strategic analysis and interpretation of data and minimize errors.
• Capacity to effectively organize and prioritize own work.
• High degree of emotional intelligence required to develop and maintain good relationships, communicate clearly, influence and inspire others, work well in a team, and manage conflict.
• Responsive to possible rapid changes in priorities
• Adaptable to change (organizational and environmental)
• Performance goals and objectives are established yearly and regularly reviewed.

The Head Office of the Mental Health Commission of Canada is located on the unceded, traditional Territory of the Algonquin Anishinaabe Nation in what is now called Ottawa, Ontario. We acknowledge that for thousands of years, the Algonquin People protected these lands, the Ottawa River Watershed, and its tributaries. As a national organization, we also acknowledge that we work on the traditional lands of many different nations.

Today, a path to truth and reconciliation begins with recognizing both the stewardship and the sacrifices of the original peoples. We are committed to recognizing the errors of the past, acknowledging the challenges of the present, and contributing to a new and equitable relationship with the First Peoples.

As a pan-Canadian organization committed to Reconciliation we encourage applications from individuals who identify as Indigenous (First Nations, Inuit, and Métis).

The Mental Health Commission of Canada is committed to diversity in the workplace and workplace well-being. As such, applications from individuals from diverse backgrounds such as First Nations, Inuit, and Métis, members of a visible minority group and those with lived experience of mental health problems or illnesses are welcomed and encouraged.

The Mental Health Commission of Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Accessible formats and communication supports for applicants are available upon request by contacting Human Resources at 

While working remotely, the Commission will not be responsible to reimburse any internet charges, or other home office expenses, including utilities or other furniture/equipment, in order to be able to work from home.

Please apply for this position on our website:

While we appreciate all applications, only those selected for interviews will be contacted.