Senior Director, Enterprise Analytics

Some of what you will do:

Build, accelerate, evolve Staples Canada's analytics practice as the primary owner of analytics and data science. Lead a team of individuals as part of a COE model where you will be responsible for the primary strategy, execution on the base-level of analytics that has high-standard and run a centralized data science practice. 

Staples Canada is in a fast-paced environment where analytics is valued and as a result, has buy-in from leadership on continued investments and prioritization amongst other initiatives. Staples Canada has a strong vision, a broader purpose beyond being commercially successful, with a strong strategy to focus on their customer and relentless pursuit to provide them with the best experience possible. It's an environment where experimentation and new ideas are encouraged and frequently tested – status quo isn't good enough. Silos are discouraged whereas transparency and collaboration are organically enabled.

Specifically, You Will:

• Own and develop the vision, strategy, and execution for a best-in-class customer intelligence, data science and analytics function, ensuring scalability of systems, governance, tools, capabilities, processes, and talent 
• Curate and source together all types of transactional/behavioural/operational data (onsite, in-store, offsite, third-party) elements into a collection of views that can easily be leveraged and trusted for as close to real-time decision making, connecting back to the Customer and their journeys
• Develop suite of reporting tools, with a self-serve enablement focus, that define business impact and project success, while also providing deep insights on integrated data sets to evaluate short term and long-term ROI 
• Build and maintain a democratized AI infrastructure that can rapidly be leveraged by immediate and broader analytics teams while driving programmatic best practices through every aspect; enable SAAS and no-code solutions for rapid deployment 
• Unlock a unified experimentation platform while enabling best practices and training to support rapid A/B testing for feature deployment, customer facing experiments/pilots, and other CX elements
• Develop, implement, and utilize machine learning algorithms and data science approaches to deliver customer segmentation, retention, attribution modeling and other solutions that are customer facing (front end), eventually moving to demand forecasting, time series modeling, fraud/risk, space/assortment/X product optimization (back end)
• Lead a continuous learning environment with respect to utilizing the latest methodologies, technologies, and illustrative best practices to tell stories which can drive business decisions
• Build consensus and gain alignment on the data and analytics strategy, while defining the path forward for capabilities across the ecosystem including required change management, organizational structure changes and communications strategy
• Consult with key internal stakeholders to ensure organizational qual research needs are met and all data collection and analytics efforts are streamlined and optimized

Some of what you need:

• Post-secondary education in AREA or related field
• Any certifications that are required or preferred are an asset.
• 10 + years progressive management experience in a data and analytics space 
• 5 + years of progressive experience with machine learning and AI 
• 5 + years leading teams and individuals
• Ability to navigate large organizations and develop strong business partner relationships across various teams
• Ability to influence at all levels within the organization, ensuring full understanding of stakeholder needs and wants
• Previous working experience in AI systems is an asset
• Conceptualizing, evaluating, and negotiating third party partnerships
• Breaking down complex problems and formulating plans for resolution

Physical demands/working conditions:

Office environment – Hybrid, with 4 days onsite in Richmond Hill, Monday to Thursday or Remote

Some of what you will get:

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more…

#Bringyourpassion