Assistant Security Manager

SUMMARY

The Assistant Security Manager must ensure that all security policies, procedures, and operations are carried out effectively. Therefore, the incumbent will have to plan, organize, direct and, above all, control all security operations for the buildings under their purview. They will have to validate the security service provider's operations run smoothly, according to all Service Delivery Regime (SDR) procedures, specifically for those related to security (SEC) and the industry's best practices. The employee will provide an intermediate level of supervision of the officer teams' security operations for buildings with a local security team. They must also help track the expenses assigned to each of their buildings' security. Finally, they must actively be involved in providing the required support regarding the BGIS teams' safety, recommendations, and management.

KEY DUTIES & RESPONSIBILITIES

Security Operations Management

• Manage and oversee the service provider's security operations on an intermediate level and delegate first-level management tasks to the Chief Security Guard Coordinator. Ensure requests, objectives and related deliverables are carried out professionally within a reasonable time frame or as required by the Security Manager.
• Coordinate operations with the Chief Security Guard Coordinator to meet the objectives and guidelines requested by the Security Manager.
• Conduct administrative investigations requested by the Security Manager, and write reports and recommendations in a timely manner, as directed by the Manager.
• Foster the acquisition of physical and IT security management equipment and tools, and offer solutions and support to property management when integrating technologies by providing the required specifications, if need be. 
• Assist the Security Manager with ongoing initiatives.
• Supervise security guard operations on an administrative level including, but not limited to, the qualitative and quantitative aspects of safety incident reports.
• Check and ensure compliance of all internal and external requirements. Make sure security operations meet all the Service Delivery Regimes' (SDR) security (SEC) requirements.
• Conduct field audits, observations, verifications, and other types of checks to ensure requirements are met and identify risks.
• Inform concerned parties of any findings, instances of non-compliance, and risks. Propose and implement preventive and corrective actions to ensure compliance and mitigate risks.
• Prepare and submit compliance-related reports, balance sheets and action plans.
• Assist the Threat and Risk Manager in developing reports and investigations (FSAA/EMR) for all affected buildings in Quebec.

Supporting Internal and External Clients

• Liaise between BGIS and the Security Service Provider's (SCC) management to quickly solve ad hoc or systemic issues. 
• Meet various clients on-site needing support to help them resolve their physical and corporate security issues. 
• Meet the Property Management team, tenants, suppliers, subcontractors, and senior management as required to review and provide support to resolve operational challenges and implement innovative solutions.
• Ensure the commissioning and compliance of new and existing equipment specifications and check their technical status and functionality.
• Immediately report any incidents as per company procedures.
• Follow company procedures to ensure a safe environment for all.

Communication and Training     

• Write investigation summaries, action plans or any other official communication to various internal and external clients focused on a collaborative intermediary management approach with property management. 
• Prepare and give training sessions to managers and/or technical services teams.

Business Development and Continuity

• Share responsibility for the buildings' development to ensure that PWGSC's brand image is always maintained.
• Maintain positive relationships with internal and external clients through professional and effective responsiveness and proactive consideration of issues raised.

KNOWLEDGE & SKILLS

• Strong working knowledge of the industry and legislation regarding contracts and licensing (seven to ten years of experience).
• Experience managing security events (seven to ten years of experience). 
• Mid-level management experience (five years in a management role).
• Intermediate knowledge of the NFPA and Criminal Code (general, but not specific knowledge) 
• Intermediate proficiency with the Office suite, especially Excel (ability to create dynamic tables and basic to advanced formulas; macros not required).
• Bilingual (English and French). 

Licenses and Professional Accreditations

• None.
• Holding a "Certificat en gestion appliquée à la police et à la sécurité" is preferred but not essential. Equivalent experience may be accepted.