Front Store Supervisor

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

We are seeking a motivated and people-focused Full-Time Front Store Supervisor to lead our customer service and merchandising functions. This role is ideal for someone with strong leadership skills, initiative, and a genuine pride in delivering an exceptional in-store experience.

The successful candidate will be hands-on, solutions-oriented, and driven to help the store operate at the highest standard every day.

• Ensure cashier and merchandising staff comply with all store policies and operating procedures

• Train and onboard cashiers/merchandisers in job functions and performance expectations

• Provide ongoing coaching, guidance, and leadership to the front store team

• Foster a positive, accountable, and customer-first culture

• Ensure all loss prevention standards and procedures are implemented and followed

• Manage daily cash office functions including inventory control and cashier tracking

• Oversee tracking sheets and PC Optimum procedures to ensure accuracy and compliance

• Maintain strong attention to detail in all financial and operational processes

• Ensure employees present a professional image in accordance with the Uniform Policy

• Answer customer inquiries regarding product location, promotions, rainchecks, and store services

• Resolve customer concerns (refunds, exchanges, etc.) confidently and professionally within established guidelines

• Promote the CSI Survey and drive a culture of customer engagement and service excellence

• Ensure shelves are clean, organized, and properly stocked with correct product rotation

• Support the setup and takedown of product displays as directed by the AFSM/FSM

• Maintain strong visual presentation standards throughout the store

• Take initiative in identifying opportunities to improve merchandising and organization

• Ensure high standards of housekeeping and overall store image are maintained

• Comply with all Health & Safety requirements

• Perform clerical and banking duties as required

• Follow all store policies and procedures consistently

• Support loss prevention execution across the store

• Perform cashier duties when necessary

• Strong planning, judgment, and decision-making skills

• Independent thinker with the ability to organize and prioritize effectively

• Strong problem-solving abilities with a focus on customer satisfaction

• High level of personal accountability and initiative

• Demonstrates pride in their work and a desire to grow and succeed

• Computer literate

• Highly organized

• Strong time management skills

• Knowledge of retail products and supplies

• Excellent interpersonal and communication skills

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Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand.   Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation's evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

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