Domiciliary care manager

Key Responsibilities

Leadership & Management

• Provide strong, visible leadership to care staff and office teams

• Foster a positive, supportive, and professional working culture

• Recruit, induct, supervise, and retain care staff

• Conduct regular supervision, appraisals, spot checks, and competency assessments

• Manage staff performance, attendance, disciplinary and grievance matters

CQC Compliance & Governance

• Ensure the service is compliant with CQC regulations and KLOEs

• Maintain accurate records, audits, policies, and procedures

• Prepare for and manage CQC inspections and action plans

• Ensure incidents, safeguarding concerns, and notifications are reported appropriate

Care Quality & Service Delivery

• Ensure person-centred care plans are implemented and regularly reviewed

• Oversee care assessments, reviews, and risk assessments

• Ensure medication management procedures are followed safely

• Promote dignity, respect, independence, and choice for all service users

• Respond to concerns, complaints, and compliments professionall

Safeguarding & Risk Management

• Ensure safeguarding policies are understood and followed by all staff

• Act as a safeguarding lead and liaise with local authorities and professionals

• Manage incidents, accidents, and near misses, ensuring learning is shared

• Ensure health & safety procedures are embedded in practice

Operational & Financial Management

• Oversee rotas to ensure safe staffing and continuity of care

• Monitor care hours, efficiency, and cost control

• Support invoicing accuracy and contract compliance

• Liaise with commissioners, healthcare professionals, and external partner

Communication & Partnership Working

• Maintain effective communication with service users, families, professionals, and staff

• Represent the service professionally with local authorities and stakeholders

• Work collaboratively with Directors to support business growt

Essential Criteria

• NVQ Level 5 Diploma in Leadership for Health & Social Care (or working towards)

• Proven experience managing a domiciliary care service

• Strong knowledge of CQC regulations and inspection frameworks

• Excellent leadership, communication, and organisational skills

• Ability to manage competing priorities and work under pressure

• Full UK driving licence and access to a vehicle

Desirable Criteria

• Experience as a Registered Manager

• Experience managing CQC inspections rated Good or Outstanding

• Strong understanding of local authority commissioning

• Budget management experience

Personal Attributes

• Compassionate and values-driven

• Professional and confident decision-maker

• Approachable, supportive, and resilient

• Committed to continuous improvement and quality care

What We Offer

• Supportive leadership team
• Ongoing professional development
• Opportunity to shape and grow the service
• Competitive salary and benefits