Customer Success Manager

Role: Customer Success ManagerLocation: BirminghamWorking Model: Hybrid - 1 day on client site, 2 days in the office, 2 days working from homeRole Type: Full-time, Permanent

About Us Consultancy+ (part of Reed) delivers outcome-based projects and solutions, backed by Reed's scale and reputation. We're proud of our collaborative, no-ego culture-where authenticity, accountability, and action matter. If you're ambitious, curious, and thrive in a supportive team, you'll fit right in.

The Role As a Customer Success Manager, you'll drive growth across strategic accounts, lead client onboarding, and ensure delivery excellence. This is a fast-paced, outcome-focused role-perfect for someone who loves building relationships, shaping solutions, and hitting targets.

What You'll Do

• Grow key accounts through upsell/cross-sell and pipeline management.
• Lead client onboarding and ensure smooth delivery.
• Build strong relationships with senior stakeholders.
• Champion customer success-boost adoption, reduce churn, and improve NPS.
• Collaborate internally to balance client needs with business goals.

What You'll Bring

• Experience in Customer Success or Account Management.
• Proven ability to grow accounts and reduce churn.
• Strong sales, stakeholder management, and strategic thinking skills.
• Data-driven mindset and excellent communication.
• Familiarity with CRM tools (HubSpot or similar).

Why Join Us?

• Backed by Reed's scale and reputation.
• Clear career growth and development support.
• Competitive benefits: pension, sabbaticals, personal development fund, lifestyle perks, and high-achiever rewards.

Ready to make an impact? Apply now and help our clients achieve exceptional outcomes while growing strategic accounts.

Proud winners of:

• 2025 - "Giant Group Contingent Workforce Solutions Provider of the Year" - TIARA Talent Solutions Awards
• 2023 & 2024 - 'Client Service Award' Winners - TIARA Talent Solutions Awards
• 2022 - 'The D&I Award' Winners - TIARA Talent Solutions Awards

Our values, your values; our future, your future

All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. Reed is an equal opportunities employer. We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity. We are a Mindful Employer and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria. As a proud signatory of the Armed Forces Covenant, we welcome applications from ex-services personnel and reservists.