Block Manager

Job Title: Block ManagerJob Type: Full-time, PermanentSchedule: Monday to Friday (Onsite)Hours: 9:00am - 6:00pmSalary: £40,000 - £50,000 (DOE)Location: North West London (Covering a London based portfolio)Portfolio Size: Approximately 50-100 blocks internally managed, remainder externally managed

Overview

We are seeking an experienced and proactive Block Manager to join one of our fantastic Property Management clients situated in North West London. This is a varied role that blends operational management, compliance oversight, maintenance coordination, and hands-on site involvement.

Key Responsibilities

Leaseholder & Client Communication

• Handle leaseholder queries and enquiries promptly and professionally.
• Liaise with lessees regarding insurance queries, potential claims, and required remedial works.
• Manage enquiries from appointed managing agents and lessees across the portfolio.

Maintenance & Site Management

• Oversee reactive maintenance issues, including site visits to inspect and assess concerns.
• Liaise with contractors, raise and issue purchase orders, and ensure quality and timely completion of works.
• Manage contractors operating under standing agreements (e.g., cleaners, gardeners).

Insurance & Compliance

• Assist with and oversee insurance arrangements for the residential portfolio.
• Manage insurance-related works and, when appropriate, handle claims.
• Ensure compliance requirements are met, including commissioning necessary reports for in-house managed properties.

Legal & Leasehold Administration

• Manage licensing matters such as alterations, subletting, lease variations, and derogation.
• Appoint and oversee external solicitors where required.
• Pursue breaches of lease in coordination with the legal team.
• Handle sales enquiries and complete LPE1 forms following inspection and receipt of fees.

Section 20 & Major Works

• Manage the full Section 20 consultation process, including issuing notices, appointing surveyors, collecting funds, and overseeing major works.
• Meet with external agents regarding arrears issues and planned/cyclical major works.

Financial Responsibilities

• Assist with annual service charge budget preparation for in-house managed properties.
• Support management of arrears across managed and non-managed properties.
• Review budgets, demands, and notices issued by managing agents and/or landlords for properties where our companies hold leasehold interests and approve expenditure where appropriate.

Additional Responsibilities

• Manage parking spaces and garage units let under licence.
• Produce reports relating to arrears, licences, breaches, and major works as required.
• Provide administrative support related to all block management duties.

Candidate Requirements

• Minimum 5 years' block management experience .
• Strong understanding of leasehold legislation and property management best practice.
• Excellent communication and interpersonal skills; confident liaising with leaseholders, contractors, managing agents, and legal professionals.
• Strong organisational skills with the ability to manage multiple tasks and deadlines.
• Ability to attend site inspections as required.
• Proactive, solutions-focused approach with strong attention to detail.

If you are interested in the position, please apply here and one of our team will be in touch!