Guest Service Representative
Allied Universal
- Victoria, British Columbia, Canada
- Victoria, British Columbia, Canada
Über
Company Overview:
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions
Start your phenomenal career with Allied Universal today
Job Description
Position Title: Guest Service Representative
Location: Downtown Victoria, BC
Position Type: Part-Time
Wage: $21.00 per hour
Schedule: Various Shifts to 1900
About The Role
Allied Universal is proud to support a high-profile shopping destination located in the heart of downtown Victoria. This busy urban retail center plays a major role in the city's retail and tourism landscape, welcoming millions of visitors every year.
As part of our on-site customer service team, the Guest Service Representative plays a key role in creating a positive guest experience by delivering professional, welcoming, and solution-oriented service on behalf of our client. Reporting directly to the Guest Service Lead, this front-line position assists guests, supports marketing initiatives, and helps ensure daily operations run smoothly.
Key Responsibilities
Customer Service & Guest Support
Greet and assist guests in a friendly, professional, and efficient manner
Provide information about the shopping center, retailers, promotions, and amenities
Resolve customer concerns promptly and effectively, escalating as necessary to the Customer Service Lead
Retailer & Gift Card Program Support
Assist with gift card sales, transactions, and basic troubleshooting
Provide general support to retail tenants (e.g., job board postings, communication updates)
Maintain accurate gift card inventory and handle transactions using POS systems
Marketing & Events Assistance
Support the execution of mall events, promotions, and seasonal campaigns
Distribute promotional materials and respond to related guest inquiries
Assist with data tracking for marketing or promotional initiatives as directed by the Customer Service Lead
Operations & Administration
Follow all opening and closing procedures, including cash handling and shift reporting
Operate internal communication tools and systems (e.g., PA system, internal trackers)
Maintain cleanliness and professional appearance of the guest services desk
Qualifications & Experience
High School Diploma required
1-2 years of customer service or front-line experience in a retail, hospitality, or tourism environment
Strong communication and interpersonal skills
Familiarity with Microsoft Office and general computer proficiency
Knowledge of downtown Victoria or retail center operations is an asset
Key Skills
Friendly and approachable with a passion for helping others
Calm and professional demeanor in high-traffic or fast-paced settings
Organized, detail-oriented, and dependable
Team-oriented with a proactive mindset
Availability
Availability during holiday seasons and peak shopping periods is required
Closing
Allied Universal is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.
Requisition ID
Sprachkenntnisse
- English
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