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Essential Duties And Responsibilities
Manage the day-to-day client relationship and delivery of quality care
Identifying and focusing on a holistic approach to client care with a focus on quality of life, including recommending new and/or specific avenues to improve client care and experience
Conduct in person assessments with prospective clients, addressing their questions and
concerns, building relationships with their families, and converting them into active service with the organization.
Utilize interpersonal relationships and communication skills to build rapport with the client and fortify the relationship with the client and the client's support system
Ensure that TheKey care team is up-to-date with all relevant information and the care plan is thoroughly documented and routinely updated
Collaboration and communication with internal and external customers on a regular proactive basis, including, daily, weekly, and/or monthly meetings, as appropriate
Consult with the client regarding their specific needs and preferences, experience and objectives, and evaluating potential solutions to client needs
Acting as subject matter expert for all quality control and quality assurance matters
Understand each new client's needs by conducting a thorough initial assessment or a review of previously completed assessment
Follow the Start of Care Process to ensure a quality experience by providing extra support for new client cases to ensure complete client satisfaction
Conduct in-person client re-assessments and quality assurance visits that include but are not limited to a view of home safety assessments, the client's daily routines, and the client's preferences and needs.
Proactively assessing and reassessing client needs and referring the client to additional services, adjusting services, or adjusting caregiving staff
Communicate effectively with the interdisciplinary team to ensure an overall quality experience, including the best possible caregiver match, the accuracy of client billing, and long-term care insurance benefit utilization. Managing Caregiver introductions to clients and families and recommending additional training for caregivers as care needs evolve
Manage escalations and/or complaints from clients, caregivers, and others and utilizing their judgment and discretion to resolve them
Reviewing and adjusting the client rates as the care progresses with consideration of changing care needs; quality service, service issues, and overall client satisfaction
Ensuring compliance with all state regulations and following all company guidelines
Recommending and/or implementing policy and/procedures to address specific or a group of clients
Look for cross-referral opportunities and other means of increasing business from new and existing clients
Support on-call and after-hours support as needed
Additional duties as assigned
Required Skills, Education, And Certifications
Bachelor's Degree in Human or Health Services or a related profession from an accredited university preferred or equivalent work experience
Excellent customer service and conflict resolution skills
Computer proficiency and ability to document accurate and timely notes in systems related to client visits
Current driver's license and proof of insurance
Preferred
3 years experience in health care, elder care, social work, or related industry preferred
Physical Requirements
Ability to travel locally approximately up to 75% of the time
Ability to lift and carry up to 15-20 pounds
Ability to sit, stand, and walk for prolonged period of time throughout the workday
Ability to use standard office equipment
The information contained here is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Reasonable accommodations may be made to assist qualified disabled persons to perform the essential functions of the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The job description does not
TheKey | Job Description 2
constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Benefits For Full Time Employees
Extended Health Care (EHC)
Dental Care (DTL)
Employee Basic Term Life
Employee Basic Accidental Death and Dismemberment (AD&D)
Dependent Basic Life Term
Wellness Program
Perks & Savings Program
Employee Assistance Program
Mental Health Support
Vision Care Discounts
Teladoc Health
Drug Compatibility Testing
TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
La connaissance du français est requise pour les postes situés en permanence au Québec afin que letitulaire puisse communiquer au besoin avec ses collègues et les fournisseurs au Québec. Une formation en français est offerte à tout titulaire d'un poste permanent au Québec qui ne possède pas une bonne connaissance du français. La connaissance de l'anglais est requise pour ce poste afin de communiquer avec les clients, partenaires et collègues, qui sont principalement situés à l'extérieur du Québec.
Knowledge of French is required for positions permanently located in Quebec so incumbents can communicate with their colleagues and suppliers in Quebec as necessary. French-language training is
offered to all incumbents in permanent positions in Quebec who do not have a good knowledge of French. Knowledge of English is required for this position in order to communicate with clients, partners, and colleagues, who are predominantly located outside Quebec.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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