Customer Experience Support

We are looking for a reliable and customer-focused Customer Service Representative to support customers with order processing, delivery inquiries, and issue resolution across multiple communication channels. This role acts as a key link between customers and internal teams, ensuring accurate information, timely follow-ups, and a positive customer experience. The ideal candidate is organized, tech-savvy, and able to handle multiple priorities in a fast-paced environment.

Key Responsibilities

• Assist customers with order processing, delivery status updates, and product-related inquiries

• Handle customer complaints and returns, escalating issues to supervisors or relevant departments when needed

• Communicate with internal teams to resolve order, delivery, or service issues

• Maintain accurate records of customer interactions, complaints, and feedback

• Act as a liaison between customers and the company to ensure clear and timely communication

• Prepare basic service or product reports as required

• Use multiple software systems and communication tools to distribute and track information

• Follow established procedures while adapting to unique customer situations

Required Skills & Qualifications

• Education or relevant experience in logistics, transportation, supply chain, or a related field is required

• Strong verbal and written communication skills

• Customer service–oriented mindset with a calm and professional approach

• Ability to multitask, prioritize, and manage time effectively

• Comfortable working on computers and learning new software systems

• Strong attention to detail and accurate record-keeping

• Problem-solving skills with the ability to escalate issues appropriately

• Team player with flexibility and adaptability in a dynamic environment

• Willingness to learn and participate in ongoing training

Company Benefits:

• Medical

• Dental

• Vision

• RRSP + Company Match

• Employee Assistance Program

• Paid Time Off

• Flexible Work Schedules (when possible)

• And more

Salary - $50,000 - $57,000 annually

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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