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Administrator, Information Technology
City of Glenn Heights, TX
- United States
- United States
Über
$89,504.00 - $108,557.00 Annually Location :
Glenn Heights, TX Job Type:
Full Time Job Number:
20260211 Department:
Information Technology Opening Date:
02/11/2026 Closing Date:
4/12/2026 11:59 PM Central
Job Description
Responsible for planning, coordinating and managing all Information Technology functions for the City; maintains the City's network infrastructure; installs and upgrades computer hardware, software and components; manages electronic records management system; provides expert technical support and training for users; troubleshoots problems and provides solutions. Typical Duties Essential duties and functions may include the following. Must possess required knowledge skills, abilities and experience and to be able to explain and demonstrate, with or without reasonable accommodations that the essential functions of the job can be performed. Other related duties may be assigned. 1. Manages the deployment, monitoring, maintenance, development, upgrade and support of all IT systems including telecommunications, servers, PC's, email, operating systems, hardware and software; resolves problems as needed. 2. Evaluates and analyzes network issues; recommends and implements solutions; performs network troubleshooting to diagnose and resolve system problems. 3. Monitors network environment, access, security, functionality and utilizations; resolves traffic, security and access issues; installs and configures network hardware, software and components; updates security and technical documentation; tracks and monitors registrations and licenses. 4. Responds to service request; interviews user to collect information about technology problems and technical issues; leads user through diagnostic procedures; defines problems and implements technical solutions to resolve user programs; follows up to ensure functionality. 5. Provides technical support, training and assistance to users; deploys solutions in accordance with departmental standards; creates local user accounts and system access for e-mail and file shares. 6. Manages technology integration projects as assigned; evaluates needs and research new communication equipment, hardware and software; assures projects meet City standards. 7. Maintains work log of service request, equipment malfunctions, software errors and failures; reports technical problems when necessary. 8. Develops and manages asset management/ inventory for IT hardware, software and equipment. 9. Assist in the development of all IT policies and procedures and standard operating procedures; updates as required. 10. Assist in the research and procurement of IT related supplies and services; ensure compliance with procurement policies. 11. Prepares quarterly reports as required (work orders, projects status, etc.) 12. Analyzes, reports on and makes recommendations for the improvement and growth of the IT infrastructure and IT systems. 13. Works with software vendors to ensure that City's infrastructure is compatible and able to support software, appropriate version of software has been provided, and appropriate updates have been delivered, and that performance delivery of software is consistent and/or improved.
Education & Experience Minimum Qualifications: • Associate's Degree in Computer Science or related field with a Bachelor's Degree preferred, and • Two (2) years of experience in information technology, or related field, and • Any equivalent education and experience sufficient to successfully perform the essential functions of the position
Knowledge, Skills and Abilities: • Comprehensive knowledge and understanding of technology service methods, policies and procedures. • Knowledge of networked computer system environments. • Knowledge in Microsoft Office computer applications and operating systems. • Ability to troubleshoot hardware and/or software problems. • Ability to assess customer support needs and implement effective solutions. • Ability to install, repair and maintain computer software, hardware and peripherals in a multiple operating system environment. • Ability to manage network hardware and software including firewalls, VOIP phone systems, mobile phone support, etc. • Proficient skills in Microsoft Office Suite including Excel, Word, and PowerPoint • Ability to develop and maintain a positive working relationship with staff, fellow employees, elected officials, supervisors, citizens, business and community groups • Ability to provide support • Ability to maintain confidentiality when working with sensitive information and to comply with all record retention laws • Proficient skills to communicate clearly and concisely in English, both orally and in writing • Ability to maintain proficiency and knowledge of current and/or new regulations/legislation within areas of responsibility • Ability to create forms using Adobe LiveCycle preferred but not required Supplemental Information License and Certifications: • Valid State Driver's License • Microsoft Certification - preferred Work Environment/Physical Requirements:
The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The incumbent works in a typical office environment with little or no exposure to unpleasant environmental conditions or hazards. May require frequent walking, bending, kneeling, stooping, crouching, crawling and climbing. • May be required to lift up to 50 pounds • Required to work some nights and weekends. • Ability to be on call to respond during outages and/or emergency situations. *This employer participates in E-Verify.
Please access the provided link for additional information regarding E-Verify: Insurance: HEALTH Choice of three medical plans to include a High Deductible Health Plan and two PPO plan options. Employee Only coverage on the High Deductible Health Plan (HDHP) / Health Savings Account (HSA) Plan will be paid 100% by the City.
DENTAL Employee Only premiums are paid at 100% by the City. Dependent coverage is available at the expense of the employee.
VISION Coverage is offered at the expense of the employee.
BASIC LIFE/ AD & D The City provides each employee with a life insurance policy of $20,000, and covers spouses for $5,000 and dependent children for $2,000. Additional coverage may be purchased at the expense of the employee.
MUTUAL OF OMAHA Employees may elect to be covered under various supplemental policies at their own expense.
DISCOVERY Employees are eligible to open a flexible spending account (also known as a reimbursement account), which allows for pre-tax payroll deductions for certain types of unreimbursed medical, and/or dependent care expenses. Retirement: TEXAS MUNICIPAL RETIREMENT SYSTEM Employees participate in a statewide retirement program at 6% mandatory contribution with the city match of 2:1. The program requires five (5) years to become vested, with 25 years retirement at any age. For more information contact TMRS at
ICMA-RC 457 This is an optional deferred compensation plan. Employees may contribute up to the IRS limit into this plan. For more information please visit
Other Benefits: VACATION All full-time employees accrue one workday per month, based on longevity.
SICK LEAVE All full-time employees accrue one workday per month.
HOLIDAYS/PERSONAL DAYS Employees receive 9 paid holidays and two personal days per year. Fire employees receive 10 paid holidays and one personal day per year.
Sprachkenntnisse
- English
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