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Über
The Mobile / Remote Service Coordinator is critical to the overall success of Mobile Service at the dealership. This role coordinates and manages all Mobile Service activities within the dealership. Skills / Knowledge - knowledge of Service Advisor functions, knowledge of dealership operations, customer focused, business acumen, people leader Qualities - trustworthy, personable, good communicator, confident, decisive, organized, skilled in conflict management, dependable, adaptable, thorough Responsibilities Manage RO Process
Mobile Service Advisor RO creation Ensure correct parts RO closeout Process payment
Manage Parts Process
Coordinate with Parts Department to ensure parts availability for repair Coordinate with Parts Department to add additional sales Ensure Mobile Service Units are loaded with needed parts for repairs Add parts to the RO as required Ensure unused parts are accounted for and added back into inventory
Schedule
Take incoming Mobile Service requests Determine scheduled day and time, maximizing route optimization
Route
Utilize Route Optimization to set Mobile Service appointments
Dispatch
Dispatch appropriate Mobil Service Unit and Technician for requested repair Determine if repair request is within the Mobile Service scope
Customer Communication Prior to and During Repair
Confirm customer appointment Communicate day of Mobile Service status
Customer Follow-Up
Ensure customer satisfaction
Marketing
Solicit Fleet business Promote Mobile Service
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot wurde von einem unserer Partner veröffentlicht. Sie können das Originalangebot einsehen hier.