Über
Where Every Shift Is a Winning Experience. LakeSide Entertainment is seeking skilled, upbeat, and dependable Shift Supervisors to lead our gaming floor teams at both locations. If you're a strong communicator, a natural problem-solver, and energized by a fast-paced casino atmosphere, this is your chance to step into a high-impact leadership role. As a Shift Supervisor, you'll guide daily operations, oversee staff performance, uphold regulatory standards, and ensure our guests enjoy a top-tier experience from the moment they arrive. Team Leadership & Staffing
Lead and supervise employees throughout your shift
Assign tasks, oversee performance, and train new and existing team members
Communicate and document call-ins; secure coverage when needed
Maintain and update schedules to ensure proper staffing Operations & Floor Oversight
Monitor and support casino floor activity to maximize guest satisfaction
Resolve operational issues, staff concerns, and guest complaints
Maintain accurate records and documentation of shift activities
Ensure safe and compliant operations at all times Cash Handling & Compliance
Process and verify cash transactions, vouchers, and manual payouts
Maintain, safeguard, and reconcile cash drawers with precision
Complete reports and reconcile transactions correctly and on time
Follow CNICS, MICS, SICS, Title 31, and anti-money-laundering regulations
Protect company assets and ensure confidentiality Machine & Facility Support
Perform minor machine resets, paper reloads, and small fixes
Track inventory levels; notify management in advance of reorder needs
Assist with light housekeeping and machine-area upkeep Guest Experience
Provide exceptional customer service to every guest
Assist with promotions, vouchers, and rewards redemption
Communicate current promotions clearly and enthusiastically Additional Duties
Collaborate with floor staff, surveillance, and security
Uphold company standards of professionalism, appearance, and attendance
Perform other duties as required to support operations What We're Looking For (Required)
2+ years cashiering experience (required)
1+ year supervisory experience in a related field (required)
High school diploma or GED
Must be 18+ years old
Strong leadership, decision-making, and conflict resolution skills
Strong math skills and experience with cash audits/reconciliations
Ability to use POS systems, ten-key machines, and cash-handling equipment
Valid driver's license with clean driving record
Must pass a drug test, background check, and obtain a gaming license
Reliable transportation
Ability to stand for extended periods, walk, bend, and lift up to 50 lbs
Ability to maintain confidentiality and work under tight deadlines
Tribal preference applies Your Player Rewards (Full-Time Benefits)
All Full-Time Employees Receive: Weekly Pay Tips + Bonus Opportunities Referral Bonuses 401(k) with up to 7% Matching Paid Vacation & Holiday Pay Guaranteed Time Off: Christmas & Thanksgiving Employee Assistance Program LifeMart Discounts & Coupons Team Appreciation Events Additional Full-Time Benefits: Medical, Dental & Vision Insurance 80% Childcare Cost Coverage Paid Personal Time Ready to lead a winning team? If you're a strong leader who thrives in a fast-paced environment and loves delivering an exceptional guest experience, LakeSide Entertainment wants you on our team. Apply today to become a Shift Supervisor at LakeSide Entertainment in Union Springs or Seneca Falls!
Sprachkenntnisse
- English
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