Operations Supervisor

Job Title: Operations Supervisor

Location: Windsor/London, Ontario

Reports to: Senior Operations Manager

Salary Range: $50,000 to $60,000

The successful candidate will be expected to conduct frequent site visits/inspections between the Windsor/London Region.

Job Overview:

Servicing our most valued clients, the Operations Supervisor supervises group of sites within a territory, managing subcontractors to ensure the scope of work is completed, providing training, liaising with the client's Store Managers, resolving issues, or preventing escalations, and conducting inspections to assure quality. The Operations Supervisor acts as the first point of contact for the client regarding operations, escalations, and work orders.

Key Responsibilities:

• Subcontractor Management
• Participates in the hiring, training, and supervision of subcontractors and their activities.
• Ensures that subcontractors are compliant with requirements such as security clearances, GST, business licensing, WCB, liability insurance, etc.
• Ensures that Alpine standards are adhered to through subcontractor work.
• Conducts weekly or monthly audits or site inspections to ensure that work is completed as required and completes reports using technology.
• Must be willing to work mornings, afternoons, nights, and graveyard shifts.

Experience:

• Management of subcontractors.
• Client relationship management, contract delivery experience.
• Floor care experience, knowledge of industry practices and standards.
• Equipment operation experience and knowledge of basic equipment maintenance

Client Relations Management:

• Liaises with clients to ensure that performance standards are met and complaints are addressed.
• Prevents problems from escalating.

Expense Management:

• Ensures that scheduled hours and actual hours are in line with budget.
• Oversees or coordinates equipment repairs.
• Ensures subcontractor hours are in line with budget.

Working Conditions: 

The Operational Supervisor will require flexibility in shift times, as interaction with night cleaning crew will also be required. Must be able to successfully obtain CPIC clearance. Frequent travel within a geographic region of Windsor and London is required.
 

We offer:

• Base salary
• Monthly Vehicle and Gas Allowance
• Benefits plan.
• Training and leadership development opportunities 
• Career growth and progression opportunities

Company Overview:

Alpine has grown to become one of Canada's leading janitorial and building maintenance service providers to over 2000 distinct facilities across Canada. Our commitment to excellence and passion to serve sets us apart. With a history spanning over 40 years, Alpine has been at the forefront of various innovative industry approaches and concepts. Alpine's brand of "Reflecting Excellence" distinguishes it from others. We aspire to always be the best, by delivering on our promises, exceeding our clients and employee's expectations.