General Manager

Chartwell Vista is a refined, resort-style retirement community in Esquimalt, offering independent living and long-term care with stunning ocean and city views. Chartwell Vista Retirement Community is a vibrant community and complex operation that includes Independent Living, Long-term Care and condo/strata units.

Description:

The General Manager role at Chartwell Vista Retirement Community is an exceptional opportunity for an energetic, motivated leader with extensive operations and sales management experience preferably in a relevant sector, such as Retirement living or Hospitality.  

As a Chartwell Manager, our vision of Making People's Lives Better should inspire you. You should exemplify our Five Guidelines, and lead passionate teams whilst holding them accountable for making these guidelines part of their everyday thinking. 

Our General Managers are accountable to:

Manage Talent:

• Lead an interdisciplinary team of Managers, Sales Consultants and front-line employees;
• Build a strong team: sources, selects and onboards key talent;
• Actively plan for succession;
• Develop employees: coaches and manages performance.

Drive Results:

• Expect personal accountability
• Recognize and reward results
• Ensure focus on our five Guidelines: Simplify & Innovate, Stronger Together, Residents First, Own It and Be Curious
• Focus on our 4 key results: Financial, Customer Service, Employee Engagement, Managing Reputational Risk

Lead and Influence:

• Lead and embody our New Horizons' culture;
• Engage employees.

Ensure Commitment to Service Excellence:

• Apply service standards to decision making;
• Align with our Five guidelines
• Communicate the importance of looking through the lens of the customer.

The ideal candidate will possess:

• Experience in the Retirement Living, Hospitality, or another relevant sector;
• Possessing nursing and care experience would also be an asset;
• Minimum of 3-5 years' experience in a leadership role;
• Very strong communication skills and the ability to interact with residents, families, community professionals and various outside partners;
• Demonstrated decision-making, problem-solving, and budget management skills.
• Proven ability to develop a strong and cohesive leadership team that embraces Chartwell's culture and vision 
• Proven financial and business acumen
• Proven ability to drive sales, KPI's, and understand trends within the industry

For Internal candidates:

Interested candidates must obtain approval from their current Director of Operations and Sales before submitting an application.