Protocase Account Manager CA

Account Manager

Location: Sydney, NS

Term: Permanent, Full Time (40 hours per week)

Anticipated Start Date: ASAP

Full transparency: we work a little differently around here.

This isn't just another job where you punch in and punch out. We come to work every day because we strive to earn a living in a meaningful way. Too many people exist without finding joy or purpose in their work, and we believe that's just wrong. After all, we spend at least a third of our lives working—so why not create workplaces where people want to come to work in the morning and feel good when they leave at the end of the day?

At Protocase, your ideas don't just matter—they shape our future. We thrive on collaboration and innovation, where every voice is heard, valued, and makes a real impact. Does this sound like something you'd want to be a part of and help grow?

Protocase specializes in custom sheet metal enclosures, panels, and parts for engineers and innovators worldwide, built with unmatched speed and quality. We take the impossible and make it possible for some of the brightest minds on the planet.

About Us

Established in 2001, Protocase Inc. is a rapidly expanding company that focuses on combining advances in software with innovative manufacturing techniques to offer unique custom manufacturing to the engineering, design, and research industries. Using the expertise and dedication of 400+ employees (and counting), Protocase is proud to have a client base of more than 16,000 customers throughout North America and around the globe. Customers include Boeing, L3, Raytheon, Google, Apple, Microsoft, NASA, MIT and many more. We are proudly ISO:9001 certified and AS9100D registered, as well as ITAR compliant and registered with Canadian Controlled Goods.

At Protocase, we're on a rapid growth curve, and we're looking for driven individuals to help us accelerate. We're not just another manufacturing company. Our entire business model is built around rethinking custom manufacturing by replacing the craft aspect with well-thought-out, repeatable processes. This approach allows us to deliver the highest-quality parts to our customers in just 2-3 days. Our customers are engineers, scientists and innovators, including Google, Apple, NASA, Tesla, and more Our team is dedicated, innovative, and always looking for ways to improve. With us, your work will make a significant impact, helping to shape the future of manufacturing.

About the Opportunity:

Be the trusted partner engineers rely on to bring their ideas to life—fast.

As an Account Manager at Protocase, you will:

• Manage a portfolio of customer accounts, primarily handling inbound inquiries from engineers, designers, and buyers.
• Respond to customer questions via phone and email about our manufacturing capabilities, pricing, and processes.
• Enter and manage quotes and orders accurately within our database systems.
• Coordinate closely with our technical and production teams to ensure orders are clear, manufacturable, and delivered on time.
• Maintain proactive communication with customers throughout the lifecycle of their order.
• Build strong, long-term relationships based on trust, responsiveness, and reliability.
• Identify opportunities for growth within your accounts and conduct occasional proactive outreach.
• Travel within North America 2–3 times per year to visit clients and strengthen partnerships.
• Align your work schedule with the business hours of your assigned sales territory (may range from 10am–6pm AST to 12pm–8pm AST).

About You

Our ideal candidate is energized by helping people, driven by results, and thrives in a fast-paced, team-oriented environment. Here's what you'll need to succeed:

• Experience: 2+ years in a sales or account management role (call center experience is a strong asset).
• Education: Completion of high school plus some college, CEGEP, vocational, technical training, or university education.
• Communication: Strong verbal and written communication skills—you're confident, clear, and professional.
• Technical Aptitude: Excellent computer skills (Microsoft Excel, Outlook, and ability to learn new systems quickly).
• Detail-Oriented: High level of accuracy in entering quotes and managing customer information.
• Critical Thinking: Strong problem-solving skills and the ability to think on your feet.
• Time Management: Ability to prioritize and manage multiple customer requests effectively.
• Team Player: A people-driven personality who thrives in a collaborative setting.
• Mobility: Ability to travel cross-border 2–3 times per year.
• Other Requirements: Valid driver's license, criminal record check, and ability to obtain security clearance.

Above all else, we are looking for a dynamic candidate who enjoys interacting with people and is driven by sales goals.

Some flexibility in work hours is required, as your primary work hours will match business hours in the geographical territory to which you are assigned (ranging from 10am-6pm for territories in Eastern Time zone, and noon – 8pm for territories in Pacific Time zone).

Why Us?

At Protocase, we believe in recognizing and rewarding hard work and dedication.

Our starting annual total compensation package—including base salary and performance incentives—ranges from $40,000–$60,000 depending on experience.

In addition, you can look forward to:
• Training and Growth: Leadership Training and skills development opportunities, as well as regular coaching and opportunity for growth.
• Comprehensive Health Care Plan and Company RRSP: Medical, Dental, Life Insurance, and Group Insurance benefits as well as a Registered Retirement Savings Plan at 6 months of full time employment.
• Community Discounts: Enjoy discounts at local shops and restaurants.
• YMCA Membership: Access a cost-shared YMCA membership and a Pension Plan after three months of employment.
• Vacation: Two weeks of vacation, increasing to three weeks after three years, and four weeks after five years.
• Social Events: Regular social events, including seasonal parties and monthly lunches.
• Lifestyle of Cape Breton, Nova Scotia: Live in a community with quick commutes, affordable homes on generous plots of land, beautiful scenery, and friendly people—a lifestyle that marries nature with a vibrant culture.

Ready to Join Us?

If you're excited about making a real impact in custom manufacturing and want to help shape the future of our quality systems, we'd love to hear from you. Apply today and let's build something exceptional together.

Location

Sydney, Nova Scotia

Department

Sales (Protocase)

Employment Type

Full-time

Minimum Experience

Mid-level

Compensation

$40,000-$60,000