Online Sales and Support Agent

Who we are:

At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

The position:

As a key part of our customer experience team, this role supports Trail Appliances' commitment to delivering top-notch service by assisting customers through live chat and other channels, handling inquiries, and processing online orders with care and efficiency. Reporting to the Sales Manager, you'll help ensure every interaction reflects our dedication to expert guidance and customer satisfaction.

What we offer:

We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. If you're passionate about customer service and looking for more than just a job, apply today to become part of our talented and high-performing team We provide:

• Health & dental benefits
• Personal care days
• Statutory holidays off
• Employee & family assistance program
• Staff incentives and rewards
• Employee discounts

What you'll be doing:

• Engage and assist customers through online chat to identify and recommend appliances that meet their needs
• Process and manage online orders, ensuring a smooth and high-quality customer experience
• Support various departments to enhance customer satisfaction, drive sales, and reduce costs
• Build rapport with online customers to complement and support in-store sales efforts
• Maintain strong product knowledge to provide accurate and helpful information to customers

What you need to be successful:

• Experience with Zendesk or similar cloud-based customer service platforms
• Excellent verbal and written communication skills
• Strong customer focus with a passion for problem-solving
• Proficient computer skills with typing speed of 60 wpm
• Well-organized with solid administrative abilities
• Previous sales, customer service, or online chat experience is an asset

Availability:

This is a full-time position and will require you to be available:

Monday to Friday from 9:00am to 6:00pm

Saturday from 10:00am to 5:00pm

Sunday from 11:00am to 5:00pm

We value diverse perspectives and are committed to creating an inclusive workplace. If your skills and experiences align with this role, we encourage you to apply and join us in delivering exceptional service.