Recreation Facility Clerk

This customer service-focused position provides general clerical, administrative and front desk support in the Recreation and Sport Services department by adhering to the policies and procedures defined and evaluated by a superior. The Recreation Facility Clerk plays an integral role in ensuring our facilities are welcoming and inclusive, and provide the community with exemplary customer experiences. The initial location for this position will be at the Hamilton Community Centre, however, this is subject to change based on operational needs.

• Performing a variety of clerical, typing/word processing, time keeping, receptionist, and cashiering activities.
• Assisting with recruitment and training of clerical staff, such as Recreation Customer Service Attendants.
• Scheduling, mentoring, and providing direction and guidance to junior clerical staff, and assigning tasks as required.
• Delivering customer service excellence to internal and external contacts with integrity, respect, and responsiveness.
• Providing reliable information and referrals pertaining to recreation programs and services, and ensuring the front desk team is friendly and welcoming to the community.
• Providing support to, and being a key part of, a larger staff team as well as ensuring that the front office is well organized and operating efficiently.
• Routinely monitoring facility operations to promote the well-being of patrons and staff; reporting facility, equipment or service-delivery concerns to a superior.
• Performing other duties as required.

• Ability to engage with the public in a friendly, courteous and professional manner, including when resolving customer issues, answering questions, and dealing with challenging situations.
• Ability to deliver timely, resourceful and reliable customer service, including information and assistance about recreation activities and programs.
• Ability to perform cashiering duties accurately, including reconciliations, collecting payments, and issuing credits/refunds.
• Ability to provide direction and guidance to others by assigning tasks and allocating work.
• Ability to prioritize competing demands, work well under pressure, and deal with stressful situations with professionalism and integrity.
• Ability to compose various types of standard and non-standard correspondence and reports, such as emails, memos and manuals.
• Ability to work both independently and as part of a team while exercising sound judgement and initiative.
• Ability to establish and maintain effective relationships with a variety of groups, businesses and community association members.
• Knowledge of clerical and record keeping procedures.
• Knowledge of modern office practices and procedures.
• Knowledge for processing cash/cheque remittances, bank deposits and cash/purchasing card reconciliations.
• Knowledge of business English, spelling, punctuation and math.
• Knowledge and skill in using City computer applications such as PeopleSoft (HCM), Xplor Recreation (previously PerfectMind), Outlook and Microsoft programs; ability to use REDMS or a similar records management system.
• Ability to successfully pass a Police Information Check.

• Completion of Grade 12 or equivalent supplemented by computer and keyboarding skills.
• An equivalent combination of training and experience may be considered.

Duties are performed in an office environment. May encounter a variety of customers and/or challenging situations.