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Über
Providing advanced technical support for intricate issues, leading problem management cases, and updating management on status.
Coordinating and resolving escalated support cases with internal teams and third-party vendors.
Managing Oracle production environments, including upgrades, bug fixes, and patch management, while maintaining consistent system uptime in a cloud-focused environment.
Participating in on-call support on a rotating basis.
Qualifications: Eligibility for US Government TS/SCI with Polygraph clearance.
U.S. Citizenship is required due to federal government client presence.
Must be located in Austin, TX.
Ability to work the second shift from 1 PM to 11 PM (shift differential pay applicable).
Bachelor's degree in Computer Science or equivalent work experience.
Experience in Linux System Administration, Networking, Storage, Compute, and Virtualization.
Experience in participating in or leading incident management processes.
A strong customer-focused attitude with a dedication to enhancing client experiences.
Compensation and Benefits: The salary range for this role is between $30.29 to $60.63 per hour, or $63,000 to $126,100 annually, with potential eligibility for equity. We offer a comprehensive benefits package including medical, dental, vision insurance, disability coverage, paid time off, and a 401(k) plan with company matching. About Us: Oracle is a leading global technology company with a commitment to innovation and inclusive workforce practices. Join us and contribute to pioneering cloud solutions that address today's challenges while supporting each other's growth and well-being. Oracle is an Equal Employment Opportunity Employer. We value diversity and encourage applications from all qualified individuals.
Sprachkenntnisse
- English
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