Dental Receptionist

Receptionist / Patient Care Coordinator

Do you take pride in creating exceptional first impressions? Are you someone who brings calm, warmth, and confidence to every interaction? At Burlington Family Dental, we believe outstanding patient care starts the moment someone walks through our doors — and our front desk team plays a vital role in making that happen.

We are currently seeking an experienced, patient-focused Receptionist / Patient Care Coordinator who is passionate about hospitality, organization, and building meaningful connections with patients.

You'll be part of a supportive, collaborative practice where teamwork, respect, and growth are truly valued. We offer a positive work environment where your contributions matter and your professional development is encouraged.

What We Offer:

• Competitive compensation

• Extended Health Benefits

• RRSP matching

• Continuing education and professional development support

• A collaborative and supportive team culture

• Opportunities for long-term growth within the organization

• Monday: 10:00 AM – 6:00 PM

• Tuesday: 9:00 AM – 6:00 PM

• Thursday: 10:00 AM – 7:00 PM

• Alternating Friday: 9:00 AM – 3:00 PM

• Alternating Saturday: 9:00 AM – 3:00 PM

• Welcome patients warmly and create a positive, comfortable experience from arrival to departure

• Build rapport and trust through clear, compassionate communication

• Discuss and explain treatment plans in an easy-to-understand and empathetic manner

• Provide accurate treatment estimates and review insurance coverage and financial options

• Schedule and coordinate appointments efficiently to support optimal patient flow

• Liaise with insurance providers to verify coverage and process claims

• Maintain accurate, organized, and up-to-date patient records

• Follow up with patients to answer questions and support their care journey

• Act as a key communication link between patients and the clinical team

• Stay current on treatment options, insurance policies, and best practices

• Maintain strict confidentiality and patient privacy at all times

• Minimum 2 years of experience in a dental administrative or reception role (required)

• Strong interpersonal and communication skills with a caring, patient-first mindset

• Solid knowledge of dental scheduling, billing, and insurance processes

• Excellent organizational skills and attention to detail

• Ability to thrive in a fast-paced, patient-focused environment

• Professional, reliable, and team-oriented approach

• Commitment to confidentiality and high ethical standards

Please submit your resume and tell us why you'd love to join the Burlington Family Dental team. We look forward to meeting candidates who are passionate about patient care and ready to grow with us.

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We are an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.