Operations Coordinator

Applus+ is a global leader in the Testing, Inspection and Certification sector delivering non-destructive testing, inspection, engineering, and manpower services to the aerospace, power, and, oil and gas industries. We are a trusted partner who enhances the quality and safety of our clients' assets and infrastructures while safeguarding their operations. We deliver this through our technical capabilities, innovative approach, and our motivated team who are committed to operational excellence.

Applus+ has achieved a significant global presence and a leading position in its target markets and regions. As a result, our teams have expanded with 19,000 professionals across the world, attracting the very best talent in the industry.

Together beyond standards.

The overall duty of this position is to support the business by working with Operational Management Staff ensuring all project specific data and analysis is conducted according to client and internal specific requirements.

Due to the nature of this position there will be some on-call and overtime requirements as well as some travel.

• Receives incoming calls from customers (both internal & external).
• Plans, assigns, directs\coordinates, reviews, and documents the work of NDE and technical personnel from those incoming customer calls.
• Plans, assigns, directs\coordinates the mobilization and demobilization of technical personnel to\from the individual job(s) and region .
• Plans, assigns, directs and coordinates the required orientation(s) (both internal & external) of the technical personnel.
• Plans, assigns, directs and coordinates the equipment (via the equipment maintenance technician) required by the technical personnel to complete their tasks.
• Plans, assigns, directs and coordinates the employee onboarding process in conjunction with HSE, Payroll and HR.
• Plans, assigns, directs and coordinates the activities of technical staff during non-chargeable time.
• Assists in the development, implementation, and evaluation of dispatch goals, objectives, policies, procedures, and work standards.
• Develops, maintains and monitors NDE personnel scheduling, forecasting and utilization rate on a daily, weekly, monthly and annual basis in conjunction with the operations manager.
• Monitors and evaluates service quality to ensure compliance with both, BUA and customer
• standards including but not limited to investigation of complaints with recommendations for corrective action in consultation with the operations manager.
• Acts as a liaison with & between technical staff, management and clients to ensure continuity of excellent customer service in parallel with satisfaction of company procedures & policies.
• Support operations supervisor with warehouse tasks as needed.
• Code of Ethics and Confidentiality Agreements.
• Other duties may be assigned as deemed necessary.

• Firmly adheres to the values and ethics of Applus. Exhibits honesty, discretion, confidentiality, and sound judgment.
• Sound knowledge of basic financial principles.
• Excellent customer service focus, ability to quickly build strong working relationships with business partners and colleagues.
• Strong verbal and written communication skills matched with the ability to negotiate and build relationships with key stakeholders.
• A sense of urgency, good attention to detail, excellent organizational and analytical skills, pragmatic, eager to learn.
• Adapt in a fast-paced environment with the ability to manage competing priorities and multi-task with minimal supervision.
• Ability to problem solve including identifying issues and finding a resolution in a timely manner.
• Ability to excel in a team environment.
• Strong computer skills in MS Office and other software applications.

• Must have working knowledge of MS Office Suite of products.
• Ability to manage and track the progress of tasks/processes/projects.
• Strong organizational, multi-tasking, and problem-solving skills.
• Effective communication skills, both verbal and written.
• Diligent and assertive, with good inter-personal skills.
• Works collaboratively and effectively within a team.
• Able to deal effectively, positively and independently with a fast paced and quickly changing
• work environment
• Effective at interpreting, applying, and explaining job\customer requirements
  

• The physical environment requires the employee to work inside an office environment, protected from weather conditions but not necessarily from temperature changes.
• The work is primarily sedentary.
• The noise level in the work environment is usually quiet to moderate.
• Work outside of normal business hours will be occasionally required.
• Overtime required during the week and weekend with work volume.
• Ability to be flexible with work schedules and respond to requests without advance warning or notification.
• Occasional to frequent travel will be required within Canada.

We are an equal opportunity employer and encourage applications from all qualified individuals. We are committed to providing a diverse and inclusive work environment where every employee feels valued and respected. We will consider accessibility accommodations to applicants upon request.