Sales Support Specialist

Who we are

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient, fair, and transparent, but automation never makes the final call. Every hiring decision is made by real Twilions, ensuring a human touch at every step.

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See yourself at Twilio

Join the team as Twilio's next Sales Support Specialist.

About the job

Twilio is looking for a Sales Support Specialist to join the Strategic Sales team. We're looking for a hungry and ambitious individual who has a passion for communications, desire to deliver positive customer outcomes, and wanting to be a part of a world-class sales organization. The Sales Support Specialist will primarily be focused on operational aspects in support of an AE. This individual is 'the glue' between many different functions within the organization, assisting Account Executives with numerous activities and processes along the entire sales cycle.

Responsibilities

In this role, you'll:

• Build out Pricing and Deal workflows
  • Prepare Pricing and Deal Structure, use and master internal pricing tools
  • Order Form: Creation, amendments, and execution (signatures): Engage with client stakeholders to ensure Proposal Bill Of Materials (OFs) are correct
  • Quote creation: CPQ workflows, including converting CPQ into a customer-facing quote/doc
• Be an Internal Liaison
  • For creating and submitting requests and following up through resolution on them, including but not limited to: Billing, Deal Strategy, Legal, and Security
  • Work with internal stakeholders to ensure all aspects throughout the sales process are smooth (Deal Desk, Contracts, Legal, Pre-Sales, Security requests) and to ensure all paperwork are completed and represented accurately. You will work with people, data sets and processes.
• Customer support: Preparation for sales meetings and conducting background account research in support of selected accounts (