Client Services Manager, eCommerce SaaS- Canada

Revley operates at the intersection of SaaS, fintech, and performance-driven eCommerce. The company works with high-growth and enterprise-level brands and is focused on building a single, unified revenue engine across sales, growth, client success, and payments — removing silos and helping merchants scale faster with less operational friction.

Together we:

• Help eCommerce brands accelerate revenue growth through scalable systems and data-driven operations.
• Drive operational excellence by building structured, automated, and measurable processes across revenue, client success, and internal business functions.
• Find, hire, and empower exceptional people who elevate client experience and business performance.

• Deeply learn Revley's product suite, services, and value proposition
• Build and own the internal CRM system to track all clients, stages, and interactions
• Design and implement a structured enterprise client onboarding flow
• Create scalable client service systems, processes, and playbooks
• Systemize all repeatable workflows into clear SOPs
• Build, train, and manage the Client Services team
• Own client experience across onboarding, delivery, ongoing success, and retention
• Work closely with Product, Sales, Operations, and Engineering to improve client outcomes
• Act as the voice of the customer internally and drive continuous improvement
• Oversee integrations with payment processors, gateways, and third-party tools (for example CRMs, subscription systems, analytics tools)
• Define technical onboarding checklists and success criteria for different client segments
• Act as the primary escalation point for complex technical or platform-related client issues
•  Define SLAs, response time standards, and incident communication processes for enterprise clients
• Support pre-sales by contributing to technical discovery calls and solution design for complex accounts

Requirements

• 2 - 3 years experience leading Client Success, Account Management, or Customer Operations in SaaS, eCommerce fintech or payment processing.
• Experience working with enterprise or high-growth B2B clients
• Excellent written and verbal English communication skills
• Strong leadership skills with a hands-on, builder mindset
• Highly organized and process-oriented
• Comfortable designing systems, workflows, and SOPs from scratch
• Digitally savvy and able to learn complex platforms quickly
• Experience with CRMs, onboarding flows, and client lifecycle management
• Able to work cross-functionally with Product, Sales, and Technical teams
• Calm under pressure, structured in thinking, and strong at prioritization
• A strong ownership mindset with a desire to build and scale teams
• Experience working with SaaS platforms that involve payments, billing, subscriptions, or fintech infrastructure
• Comfortable discussing technical concepts with engineers and translating them into business outcomes for clients

Benefits

• Fully remote role with EST working hours

• High-impact position with real ownership and autonomy

• Opportunity to build systems and a team from the ground up

• Direct collaboration with leadership and Product teams

• Fast-growing SaaS and fintech environment with real problems to solve

• Clear growth path as the company scales

• Performance-based bonuses and career development opportunities

1. Click Apply

2. Pre-screening interview questionnaire

3. 1-on-1 video interview

4. Behavioural questionnaire (only 10 min)

5. You might be asked to complete a short test task.

6. Hiring Manager Interview