Evaluation Systems Specialist

A job description is available upon request

Date Posted: 02/09/2026
Req ID: 46809
Faculty/Division: VP & Provost
Department: Centre for Teaching Support & Innovation
Campus: St. George (Downtown Toronto)
Position Number:
Existing Vacancy: Yes

Description:

About us:
The Centre for Teaching Support & Innovation (CTSI) provides leadership in teaching and learning at the University of Toronto and serves as the University's central teaching hub. In a dynamic and highly collaborative environment, CTSI provides support for pedagogy and pedagogy-driven instructional technology for all teaching staff and teaching assistants across the University's campuses and divisions. Its services include organizing special events and programming for instructors and teaching assistants related to a range of teaching topics, including educational technologies; conducting personalized and confidential consultations; offering job training and a certificate program for teaching assistants; supporting inquiry into teaching through the Scholarship of Teaching and Learning; providing pedagogical guidance for the use of the institutional learning management system (Quercus); and supporting the institutional online course evaluation system.Driven by the latest advancements in higher education practices and informed by emerging research in post-secondary teaching and learning, CTSI staff work directly with faculty, graduate students, departments and divisions and in partnership with a rangeof University offices to enhance teaching and learning across the institution.
Your opportunity:
As the Evaluation Systems Specialist, your work will focus on the regularized configuration and operation of course evaluation software and associated systems to ensure the collection and reporting of course evaluation data across the University of Toronto each term. This position serves as the primary contact for the institutional course evaluation system and provides full-service support for the complete cycle of course evaluation data work including data intake, database maintenance, system configuration, regular querying and reporting of data, and daily communications with stakeholders. The Evaluation Systems Specialist coordinates course evaluation operational processes, including scripting database queries and manipulation using a specialized software system, presents at informational workshops to divisions, provides end-user training on data tools, respondsto email queries from students, instructors and staff, and contributes to the structure and management of data using knowledge of the full cycle of course evaluation data work and their knowledge of administration system functions.
Your responsibilities will include:

• Configuring system features and applications in the course evaluation system as well as associated IT systems and databases to ensure course evaluations are efficiently collected and reported according to technical best practice.
• Troubleshooting and resolving technical issues with the course evaluation system and databases and/or encountered by end-users.
• Building and strengthening relationships with stakeholders and partnersof strategic importance.
• Analyzing administrative processes and procedures and recommending changes for improvement.
• Keeping well-informed on policies, procedures, regulations and new technology to ensure that course evaluations are administered according to university policies and guidelines and that the system is operating at peak efficiency as new processes and software updates/improvements are developed.
• Advising on data structure designs to ensure that data collected conform to standards and needs according to internal team needs (e.g., data analysis) as well as other users and stakeholders (e.g., central database(s), divisional archives, dashboards).
• Occasionally analyzing and writing program scripts to extract, reformat and analyze data using SQL, Python, or other equivalent.
• Identifying and analyzing data discrepancies and taking necessary actions to correct errors.

Essential Qualifications:

• Bachelor's Degree or acceptable combination of equivalent education and experience.
• Minimum three (3) years experience working with large databases including database queries and scripting (e.g., with SQL, Python, or other equivalent).
• Demonstrated experience with data management and data integrity.
• Demonstrated experience providing support to users in a technical or non-technical environment.
• Experience with and/or knowledge of large-scale surveys such as program evaluation surveys or customer service surveys.
• Experience using statistical and technical knowledge to make informed choices about data entry and reporting (e.g., descriptive statistics, cross-tabulation, pivot tables).
• Experience working within defined policies and being a resource to others on policy requirements.
• Prior experience working as part of project teams and identifying and informing project leaders of issues or roadblocks.
• Demonstrated ability to identify and implement technical features and improvements in existing systems.
• Demonstrated ability to deliver presentations in large group settings to a range of users and stakeholders.
• Strong communication skills (written, verbal).
• Ability to work independently with detailed information and large data sets requiring meticulous attention to detail.
• Demonstrated ability to compile and summarize usage data.
• Demonstrated capacity to follow established, detailed, multi-step procedures and practices.
• Demonstrated initiative and problem solving, ability to trouble-shoot data integrity issues.

Assets (Nonessential):

• Web design skills to format e-mails, update webpage, and format reports pulled from the website.

To be successful in this role you will be:

• Communicator
• Diplomatic
• Meticulous
• Organized
• Proactive
• Problem solver

Closing Date: 02/23/2026, 11:59PM ET
Employee Group: USW 
Appointment Type: Budget - Continuing 
Schedule: Full-Time
Pay Scale Group & Hiring Zone:  
USW Pay Band 12 -- $81,312. with an annual step progression to a maximum of $103,986. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. 
Job Category: Administrative / Managerial
Recruiter: Anita Chooraman

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.