Business Process Advisor

ATTENTION: This is an internal ICBC job posting. External applicants will not be considered.  

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We look forward to hearing from you

Closing date: February 13, 2026

Position Highlights

The Auto & MD Business Improvement department is seeking a Business Process Advisor to join their team. The successful candidate will be responsible for providing consultation, oversight, and guidance with regards to process, policy, procedures and systems with a clear focus on Auto Claims and Material Damage. The successful candidate will require understanding continuous improvement typically from working in an agile and or Lean environment.

The candidate have the ability to build rapport with internal and external stakeholders. Key to this position is to have demonstrated strength as an effective communicator and strong facilitator with a data driven, collaborative and solution focused approach. You will update and manage process and procedures in accordance with corporate objectives. You will also have the responsibility to develop and capture business requirements and impact assessments related to material damage initiatives.

Specific accountabilities will include leading continuous improvement in the Auto Claims and Material Damage portfolios such as Glass, Towing, Collision, Parts, Salvage and Total loss. You will provide technical consultation, problem solving, and relationship management to support the design and development of different strategic programs and initiatives. This includes working with internal and external stakeholders to strengthen stakeholder partnerships, enhance customer experience, and manage claims costs. The work is diverse, exciting, innovative and a great opportunity to deliver value to the Claims organization.

Position Requirements

Qualifications required to be successful in this role include:

About us: 

At ICBC, it's our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025  to learn more about what we've accomplished If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

 Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

Work arrangement defined: 

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