Guest Experience Representative 2

This competition will be used to fill multiple positions.

This position has an end date of October 31, 2026.

Location - This role is in person at the University of Alberta Botanic Garden. The Garden is located in Parkland County, Alberta, 25 km southwest of Edmonton on Highway 60.

Please note that this role is based outside of the Greater Edmonton region. Candidates must have access to reliable transportation.

Position Summary

Reporting to the Guest Experience Leads, the Guest Experience Representative 2s (GER 2s) are primary guest-facing team members at the UABG. They support a Guest Experience Team (GET) at a tourist destination that is dedicated to crafting personalized and exceptional guest experiences. 

This is done by cultivating relationships with clients, maintaining a pulse on the people (staff and guests) and portfolio, and continuously seeking opportunities to enhance guest services. GER 2s oversee the planning and execution of Hospitality and Guest Services team activities, including bookings for UABG facilities, and support activities within the Education Team, as required. It is anticipated that GER 2s will work up to 35 hours per week, including supervision shifts during the evenings and weekends, and work assignments may include:

• Critical Thinking and Problem Solving – A core aspect of the GER 2 role is to continually assess client relationships and operational circumstances in order to proactively approach situations and mitigate negative outcomes.
• Communication – Developing and maintaining relationships with clients, guests, vendors, and colleagues builds and augments innate communication skills, i.e., knowing what to communicate and when, as well as being accountable for follow-up. A critical aspect is understanding and showcasing the natural environment of the UABG, which is unique for facility rental options in the region, and encouraging engagement by clients and guests to facilitate well-being, understanding and engagement with environmental issues, and build knowledge regarding a tourist destination in the region. Communicate with clients to collect and consolidate information regarding their activities (e.g., bookings or tours). Liaise with colleagues at the UABG to ensure client parameters are understood and implemented (e.g., directional signage, space setup, mobility support, and on-site contact requirements).
• Time Management and Organization – The dynamic nature of the guest experience workload and platform of a botanic garden ensure that performing the requirements of the position depends upon time management and organization skills. Execute events with regard to setup, on-site support, and teardown to the expected parameters.
• Provide an on-site supervisory touchpoint for Guest Experience Representative 1s (GER 1s) and clients.
• Computer and Specialized Software – GER 2s work with the entire Google Suite of software, with a focus on Docs, Sheets, and Forms, as well as a booking system called IntelliLiesure that is used by academic institutions and municipalities to manage facility bookings, online registrations, memberships and more. Prepare for the 2026 season, including the development of booking overview packages, identification and implementation of standard operating procedures, and management of inventory. 
• Other duties as required to support overwinter operations for the UABG.

Please be advised that the Garden is open seven days a week for the 2026 season, and staff will be required to work on weekends or evenings. 

When applying, please indicate which team you would prefer to be assigned to.