Service Technician

Join Swish as a Service Technician

About Swish:

Swish is a proudly Canadian, family-owned company that has been operating since 1956. From coast to coast, we help communities feel confident that the spaces where they work and live are clean, safe, and hygienic. We are Canada's source for high-quality cleaning supplies and equipment, offering professional-grade, environmentally responsible solutions tailored to our customers' needs. Our product and service categories include: Hand Hygiene, Surface Disinfecting, Kitchen, Laundry & Warewash, Floor Care & Matting, Cleaning Tools & Powered Equipment, Safety, PPE, and more. At Swish, our people are at the heart of everything we do.

About the Role: 

The Service Technician plays a critical role in maintaining customer satisfaction by delivering timely, high-quality equipment service. This includes diagnostics and troubleshooting, emergency repairs, planned preventative maintenance, pre- and post-delivery inspections, customer training, and general technical support related to equipment performance and care. 

In addition to powered cleaning equipment, the Service Technician services and supports Kitchen, Laundry, and Food Processing (KLFP) systems and is responsible for the installation and maintenance of chemical dispensing equipment. This includes configuring, calibrating, and ensuring proper operation to meet customer requirements and safety standards.

As a frontline representative of the company, the Service Technician builds strong customer relationships through professionalism, responsiveness, and technical expertise. Through high-quality workmanship and attention to detail, the Service Technician ensures equipment is properly serviced, maintained, and ready to perform when customers need it most.

Key Responsibilities: 

• Maintain, diagnose, and service commercial cleaning equipment such as power washers, floor scrubbers, and small engines in both the workshop and on customer property

• Service and support Kitchen, Laundry, and Food Processing systems, ensuring proper operation and chemical performance

• Install, configure, and maintain chemical dispensing systems in customer facilities

• Perform preventative maintenance and system calibrations to ensure optimal performance and compliance with safety standards

• Maintain an inventory of replacement parts and equipment

• Care for, maintain, and stock the service van

• Efficiently manage and complete scheduled service calls based on established procedures

• Assist the Sales and Management teams with equipment demonstrations and rentals

• Keep accurate records of billable hours spent on in-house or on-site service calls

• Promote and support Planned Maintenance Agreements to reduce customer downtime

• Respond to after-hours or weekend emergency service calls as required

What You Bring:

• High School diploma or equivalent

• Acceptable Driver's Abstract and valid Driver's License (Class 5) 

• Ability to read and understand product manuals, diagrams, and schematics

• Strong organizational skills and clerical abilities for the maintenance of parts inventory

• Strong computer skills in order to log calls, billable hours, and place orders for parts

• Interpersonal skills to communicate with customers, staff, and suppliers in a pleasant and professional manner

• Acquired technical or mechanical knowledge or aptitude, such as experience working with electronics, appliances, small engines, or automotive repair would be an asset

• Willingness to learn new skills from our experienced team

Job Details & What We Offer

A people-first company

• Membership in the Swish family — we treat our employees with integrity and have since 1956

The role

• Location: Delta/Surrey, British Columbia 

• Salary: Starting from $55,000 to $70,000 based on skills and experience  

• Variable compensation: Annual performance bonus eligibility

• Vacation: Starting at 3 weeks

• Company vehicle and gas card for business use 

Benefits from Day 1

• Company-paid Extended Health & Dental Care

• Company contributions to a Registered Retirement Savings Plan (RRSP)

• Employee & Family Assistance Program (EFAP)

Extras that matter

• Rewards & Recognition program that celebrates great work and meaningful contributions

• Access to hundreds of employee discounts across home, wellness, travel, fashion, and more

• Unlimited training and development with an industry-leading brand to help you grow your career

Role Information: 

Existing vacancy

Equal Opportunity
Swish is an equal opportunity employer offering a competitive compensation and benefits package, along with excellent opportunities for professional development and advancement within a growing Canadian organization.

Accessibility & Accommodation
Swish is committed to providing an inclusive and accessible recruitment and workplace experience in accordance with applicable human rights and accessibility legislation across Canada. Accommodation is available upon request throughout the recruitment and selection process. Applicants requiring accommodation may contact Human Resources at any stage.

Pre-Employment Screening
Swish is committed to maintaining a safe and secure work environment. As a condition of employment, candidates will be required to complete background screening, including criminal record checks where permitted by law and where relevant to the position, or where required by client sites. For roles involving the operation of a company motor vehicle, a valid driver's license and a satisfactory driver's abstract will also be required.

AI Disclosure
Swish uses artificial intelligence technology to assist in the initial screening and assessment of applications. AI is used only as a support tool; no hiring decisions are made solely by automated systems. All final hiring decisions are made by a human. We are committed to a hiring process that maintains the highest integrity and prioritizes a fair, positive experience for every candidate.