IT Help Desk Technician

• Respond to incoming help desk requests through phone, email, or ticketing systems in a timely and professional manner.
• Diagnose and resolve hardware, software, network, and system-related issues for end users.
• Identify root causes of technical issues and implement effective, sustainable solutions.
• Escalate complex or high-priority issues to appropriate IT team members when required.

• Install, configure, maintain, and upgrade computer hardware, operating systems, and business applications.
• Perform routine system checks, preventative maintenance, and performance monitoring.
• Support device deployment, workstation setup, and user onboarding activities.
• Assist in managing IT asset inventory including hardware, software licensing, and lifecycle tracking.

• Provide friendly, clear, and supportive technical assistance to users of varying technical skill levels.
• Educate employees on basic troubleshooting, password management, and software functionality.
• Promote user self-service tools and knowledge resources where appropriate.

• Work collaboratively with internal IT teams to support projects and infrastructure initiatives.
• Coordinate with external vendors and service providers for equipment repair, software updates, and technical support.
• Maintain accurate documentation of support requests, solutions, and follow-up actions.

• Stay current with emerging technologies, security practices, and IT support trends.
• Identify opportunities to improve help desk processes, system reliability, and user experience.
• Contribute to IT standards, procedures, and best practices.

• Previous experience in an IT Help Desk, Technical Support, or similar role preferred.
• Post-secondary education in Information Technology, Computer Science, or a related field is considered an asset.
• Relevant certifications (CompTIA A+, Microsoft, or similar) are considered an asset.
• Strong working knowledge of Microsoft operating systems and common business applications.
• Understanding of computer hardware components, networking fundamentals, and troubleshooting methodologies.
• Familiarity with ticketing systems and IT asset management tools is preferred.

• Strong customer service mindset with a focus on responsive and professional support.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities and respond effectively to urgent requests.
• Highly organized with strong attention to detail.
• Willingness to learn and adapt in a changing technology environment.

• Primarily office or dealership support environment
• Frequent computer and desk-based work
• Occasional travel between locations may be required
• Occasional after-hours or on-call support may be required

Reesink Canada Holdings is a subsidiary of Royal Reesink, a Dutch company that started in 1786 as a blacksmith and has evolved into one of the largest equipment suppliers internationally.Canada is one of the main markets for Royal Reesink. We believe that both the agricultural and construction equipment market have big potential in Canada. That is why a Reesink Canada Holdings was founded as a dedicated entity for all Canadian activities.This provides an excellent match with Royal Reesink's growth strategy, which is based in part on growth with existing brands in new markets.Royal Reesink has been representing CLAAS for over 65 years in the Netherlands and also represents CLAAS, HORSCH and MACDON in Kazakhstan. There are significant similarities between Western Canadian agriculture and agriculture in Kazakhstan, and therefore synergies can be realised.