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Job Description
ACCOUNTABILITIES COORDINATE/MANAGE SOFTWARE CONFIGURATION USED IN DAILY OPERATIONS OF THE E-FULFILLMENT CENTERS Coordinate and execute user acceptance testing for coding modifications and enhancements Partner with IT, Engineering, Warehouse Management (WM) and Material Handling Equipment (MHE) vendors on the development of system enhancements Communicate system changes and testing with operations Actively support in developing, documenting and implementing test scripts and process maps on a continual basis Lead/participate in various projects aimed to improve productivity, efficiency, functionality and/or user experience
LEAD PLANNING OPERATION ACTIVITIES
Manage multi shift team of approximately 6 wave planners in wave planning activities to support e-fulfillment operation Coordinate wave planning activities to drive maximum throughput and efficiency Communicate production planning targets to the operations management team
CONDUCT ROUTINE AND AD HOC ANALYSIS
Maintain all scheduled reporting items to validate accuracy of output data for PM Reports Develop, implement, and standardize data management, collection and reporting Coordinate and develop executive level reports to assess key performance indicators Facilitate data collection and dissemination, multi-dimensional analysis, data mining and statistical analysis Develop ad hoc queries in SQL for issue resolution and/or forecasting
CONDUCT PROBLEM SOLVING TO SUPPORT APPLICATION MAINTENANCE AND UPTIME AVAILABILITY Conduct initial trouble shooting and resolution for WM, LM, PM and MHE issues and assign criticality Maintain business partnerships with shipping carriers and ensuring vendor compliance of shipping labels and manifests Ensure most cost efficient carriers are selected while maintaining expected fulfillment times Maintain cycle count configurations and ensure all parameters are being met Create active and reserve pick locations within the EFC Coach Wave Planners and relevant management on new systems and processes
QUALIFICATIONS
PREFERRED
1-2 years of experience with operations and operational support systems ( Warehouse Management System (WMS), Warehouse Control System (WCS), and Labor Management (LMS), etc) Manhattan WMS and LMS preferred Honeywell Intelligrated ICW WCS preferred
1-2 years Automated MHE experience 1-2 years SQL experience 1-2 years of direct people management experience or demonstrated ability to mentor/lead peers Bachelor's Degree or equivalent experience Effective verbal and written communication skills Ability to work as part of a team and interact effectively with others Works well under pressure and works as a team for the achievement of customer satisfaction Works under general supervision but is expected to use knowledge and experience to provide quality support to the user community
Sprachkenntnisse
- English
Hinweis für Nutzer
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