Staff Software Engineer, Backend - Core Automation Team

Coinbase

United States

United States

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Are you ready to challenge your limits and grow in a fast-paced environment? At Coinbase, we're on a mission to enhance economic freedom globally. This ambitious goal requires us to push boundaries every day as we develop the cutting-edge on-chain platform that aims to revolutionize the global financial system. We're searching for a unique individual who shares our passion for cryptocurrency and blockchain technology and understands their power to transform the financial landscape. We want someone who is eager to make a lasting impact, thrives under pressure, values collaboration with high-caliber peers, and actively seeks feedback to excel. If you're proactive in tackling tough challenges, we want you on our team. Our work culture is intense and focuses on building a future with exceptional colleagues who expect nothing less than the best from one another. If you're ready to join us, there’s no better place to thrive. While many roles at Coinbase are designed for remote work, it's important to note that we value in-person collaboration throughout the year. Team and company offsites are held multiple times annually to strengthen connections and alignment. Attendance is expected and fully supported. We are currently looking for a Staff Software Engineer to join one of the teams within the Platform Product Group. This group is dedicated to establishing a scalable, trusted, and compliant platform that enhances efficiency and quality across teams at Coinbase, ensuring a consistent and high-quality user experience. The Core Automation team aims to create AI-driven operations for seamless customer experiences while maximizing shareholder value. Our strategy includes developing automated solutions for Customer Support and Compliance and utilizing these experiences to build scalable frameworks that enhance every aspect of customer interactions and internal processes. This is just the beginning. We are focused on automating customer support and compliance processes today and envision a future where AI fundamentally redefines how these systems operate, always striving to provide an outstanding customer experience while improving compliance and delivering significant shareholder advantages. What You'll Be Doing: Designing and implementing AI systems that enhance Coinbase's customer support experience and compliance processes.
Creating and implementing orchestration, guardrails, and measurement techniques to ensure AI Agents are effective and customer-friendly.
Architecting and developing distributed systems.
Providing technical structure to teams and collaborating with management and stakeholders to define strategic roadmaps.
Managing project priorities, timelines, and deliverables using your technical expertise.
Mentoring team members on design techniques and coding standards.
Designing and implementing foundational APIs for use by language models.
Writing high-quality, well-tested code that meets user needs.
What We Look For: Over 8 years of experience in software engineering.
Experience in architecting and developing solutions to challenging problems with significant impact.
A strong passion for building an open financial system that connects people worldwide.
Nice to Haves: Experience deploying LLM-based applications, including measuring and improving grounding to a given corpus and reducing inaccuracies.
Background in Customer Support Compliance or Financial Crimes domains.
Job #: P74155 *Candidates answering crypto-related questions will be assessed based on their on-chain experience. #LI-Remote Pay Transparency Notice:
Depending on your work location, the target annual base salary for this position ranges as follows. Full-time offers from Coinbase also include bonus eligibility, equity opportunities, and comprehensive benefits (including medical, dental, vision, and 401(k)). Base salary range: $218,025-$256,500 USD. Total compensation also encompasses equity, bonuses, and benefits. Applicants are limited to a maximum of four submissions within a 30-day window. We encourage you to evaluate how your skills and interests align with our roles before applying. Commitment to Equal Opportunity: Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation, or any other protected characteristic under applicable law. We also consider qualified individuals with criminal histories for employment in compliance with applicable laws. Individuals needing reasonable accommodations due to disabilities during the employment process should reach out to us to discuss their needs. Global Data Privacy Notice for Job Candidates and Applicants : Depending on your location, GDPR and CCPA may govern how we manage applicants' data. A full notice outlining how data is processed during the application process is available upon request. By submitting your application, you consent to our use and processing of your data as required. AI Disclosure:
For certain roles, Coinbase is using an AI tool based on machine learning for initial screening interviews of qualified candidates. This tool engages in realistic interview scenarios, and a human recruiter will review your responses. This AI tool will not make employment decisions.

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