Systems Administrator

TWO95 International

United States

United States

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Job Title: Systems Administrator Location: Herndon, VA (Hybrid: 3 days/week onsite: Tuesday, Wednesday, Thursday) Type: 6+ months Contract Rate: $Open /hr. Job Description: The ideal candidate is a reliable, hands-on Microsoft 365 administrator with strong troubleshooting skills, experience managing daily operational tickets, and the ability to maintain service excellence during a high-priority compliance initiative. A collaborative team player who can quickly adapt to existing processes and provide consistent support is essential. Key Responsibilities: • Provide day-to-day technical support for Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, and the M365 Admin Center. • Manage and resolve operational tickets related to user access, mailbox issues, file sharing, Teams functionality, and general M365 platform support. • Monitor system health and service status using the M365 Admin Center, Security & Compliance dashboards, and other monitoring tools. • Assist with user provisioning, license assignments, and basic identity and access management tasks. • Support implementation and maintenance of security and compliance policies, including Conditional Access, DLP, Sensitivity Labels, and Defender for Office 365. • Collaborate with IT, Security, and business stakeholders to ensure continuity of Microsoft 365 services during a critical compliance initiative. • Document support activities, configurations, and troubleshooting steps to maintain knowledge base and operational continuity. • Escalate complex or unresolved issues to senior administrators or vendors as needed. • Provide end-user guidance and basic training on Microsoft 365 capabilities to promote productivity and adoption. • Assist with routine maintenance tasks, system updates, and minor configuration changes as directed. Requirements Qualifications: • Bachelor’s Degree in Computer Science, MIS, or related field (or equivalent professional experience). • 5–7+ years of hands-on administration experience with Microsoft 365 in an enterprise setting. • Strong troubleshooting skills with Exchange Online, SharePoint Online, Teams, OneDrive, and Azure AD. • Experience managing daily operational tickets and providing end-user support. • Familiarity with security and compliance features within Microsoft 365. • PowerShell scripting experience and familiarity with Graph API preferred. • Excellent communication, documentation, and organizational skills. • Understanding of hybrid environments and integration with on-prem Active Directory and legacy systems. • Ability to work independently and adapt quickly to existing processes and procedures. • Knowledge of AI capabilities within Microsoft 365. Desired Skills: • Microsoft Certifications (MS-102, SC-400, or equivalent). • SharePoint Online administration and customization experience. • Experience with Microsoft Defender for O365. • Knowledge of Information Protection, sensitivity Labels, and DLP (Policies for email, endpoints, and cloud apps). • Familiarity with Data Governance (Retention labels, records management, and audit logs). • Experience with Microsoft Purview for compliance monitoring and reporting. • Basic scripting and automation skills (PowerShell, Graph API). • Experience supporting hybrid environments with on-premises Active Directory integration.

United States

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English

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