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How you'll help us Keep Climbing (overview & key responsibilities) At Delta Air Lines, connections are at the heart of everything we do and guides our every action. We strive to welcome and care for all our customers during their travels with us and aim to deliver an elevated experience. Delta is investing in and growing our capabilities across our IT global technology hubs, to continually improve the end-to-end travel experience for our customers and enable our 90,000 Delta people who serve them. Join us on our transformation journey in becoming a world-class IT organization at the world's best airline! As an Information Technology Manager, you will lead large, high-performing engineering organizations focused on building next-generation, AI-enhanced, cloud-native Reservation and Contact Center solutions. This role requires a visionary technology leader who can harness Agentic AI, modern architectures, and scalable AWS services to accelerate software delivery, improve system resilience, and elevate the customer and agent experience. You will drive the strategy, architecture, and execution of highly available, secure, and service-oriented digital platforms. The ideal candidate brings deep expertise across modern UI frameworks, API-driven microservices, and cloud-native engineering, with proven success leading sizable software teams in fast-paced environments. Experience with AWS (Solutions Architect certification preferred) is highly desirable. This leader will champion automation, AI-powered engineering productivity, and modern DevSecOps practices to dramatically shorten development cycles and increase operational agility. You will be responsible for shaping long-term technical direction, guiding hands-on solution design, and developing top engineering talent capable of delivering scalable, intelligent, and user-centric digital applications for Contact Center Specialists. Key responsibilities include driving the full software development lifecycle, ensuring on-time and high-quality delivery, and cultivating a culture of innovation, accountability, and continuous improvement across engineering squads. Responsibilities include, but are not limited to: Lead, mentor, and manage a team of software engineers. Oversee the design, development, and deployment of software applications. Collaborate with cross-functional teams to define project requirements and deliverables. Ensure the implementation of best practices in software development and coding standards. Conduct regular performance reviews and provide constructive feedback. Manage project timelines, budgets, and resources effectively. Stay updated with the latest industry trends and technologies. What you need to succeed (minimum qualifications) 10+ years of hands-on professional experience in information technology, preferable managing development teams. Strong knowledge of software development methodologies (e.g., Agile, Scrum). Proficiency in programming languages such as Java, C++, Python, or similar. Experience leading AI-enabled, cloud-native software solutions at scale. Proficiency with UI technologies and frameworks such as Nodejs, Angular, Adobe Experience Manager. Experience in Customer Engagement and Communication using SalesForce. Experience with AWS Cloud computing platform. Familiarity with DevOps practices and tools. Experience with microservices architecture and containerization (e.g., Docker, Kubernetes). Proven track record of successfully managing and delivering complex software projects. Candidate must be solutions oriented using rigorous logic and methods to solve difficult problems with effective solutions, probing all sources for answers. The candidate must have excellent written and verbal skills with the ability to communicate effectively with all levels of employees and management. Self-learner with the ability to learn new technologies and provide tangible results. Highly adaptable, a driver of change, and capable of quickly rallying teams / peer groups. Personal Accountability: We operate a highly mission critical technology environment which means we need to act proactively and accept responsibility for the overall outcome. Collaborate and communicate across teams and think about how we can improve our respective domains but make the whole of IT greater than the sum of its parts. Systems Thinking: Know our business which lets us understand interdependencies and bring a systems thinking of the overall Delta environment to decisions we make. Excellent Judgement: As technology providers we are constantly having to balance the risk with the need for agility; this requires excellent judgement from everyone in design, engineering and change management processes. Execute with a Sense of Urgency Consistently prioritizes safety and security of self, others, and personal data. Embraces diverse people, thinking, and styles. Possesses a high school diploma, GED, or high school equivalency. Is at least 18 years of age and has authorization to work in the United States. What will give you a competitive edge (preferred qualifications) Bachelors Degree in Computer Science, Information Systems or related technical field is preferred. Experience working in an airline technology environment is preferred. Preferred AWS Solutions Architect Certification. Preferred AEM Certification. Benefits and Perks to Help You Keep Climbing Our culture is rooted in a shared dedication to living our values Care, Integrity, Resilience and Servant Leadership every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: Competitive salary, industry-leading profit sharing program, and performance incentives 401(k) with generous company contributions up to 9% New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 March 31) In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period 10 paid holidays per calendar year Birthing parents are eligible for 12-weeks of paid maternity/parental leave Non-birthing parents are eligible for 2-weeks of paid parental leave Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health Domestic and International space-available flight privileges for employees and eligible family members Career development programs to achieve your long-term career goals World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies Recognition rewards and awards through the platform Unstoppable Together Access to over 500 discounts, specialty savings and voluntary benefits through Delta perks such as car and hotel rentals and auto, home, Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process. To request a reasonable accommodation, please click here
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- English
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