Supervisor, HART Transitional Housing

At House of Friendship, we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values of Compassion, Inclusion, Justice, Dignity and Hope. And we have fun

Sounds pretty great, doesn't it? It is 

The HART Hub Supportive Housing team will operate a 12-bed transitional housing program where the focus is short-term housing and tailored support plans for individuals experiencing housing loss, with the goal of fostering addiction recovery and housing stability. The Supervisor, Supportive Housing - HART Hub, will possess and utilize their passion for coaching and developing people and teams. They will provide leadership for the program and the team by coordinating the daily operations of the program. Through co-collaboration with both internal and external partners (including participants, service providers, WRPS, Region of Waterloo staff etc.) will allow for improved participant experience, refined policies, procedures, improved safety, and community engagement within the program. The supervisor will be responsible for supervising an interdisciplinary team.

** This is a permanent, salaried, full-time (37.5 hours per week) position with paid sick time, personal days, vacation time; group health benefits and defined contribution pension plan.

Schedule will be Monday to Friday, 9:00am to 5:00pm. Flexibility required, including some evening and weekend hours.

Valid G class driver's license and access to a reliable vehicle required. Successful completion of a Police Records Check (Vulnerable Sector) required pre-employment. **

Key Responsibilities:

• Lead, develop and support an interdisciplinary team working with assigned participant caseloads including staff and volunteers 

• Responsible for scheduling and the allocation of staff, students and volunteers based on the needs of each program and/or site 

• Supervisory responsibilities for health and safety within the program; ensuring a physically and psychologically healthy work environment for all team members 

• Working with the Program manager, develop and manage the program 

• Apply deep knowledge of the inherent risk involved in working alongside the people we serve to coach team members in mitigating risks, and supporting an environment that is physically and psychologically healthy 

• Understand, implement and be accountable to program policies and procedures, including and not limited to: incident reporting, harm reduction, fire prevention, privacy/confidentiality 

• Responsible for the day to day operations of the assigned programs including day to day operational budget and financial functions, coordination of data collection, database management, staff and participant safety 

• Create program related reports (i.e. Quarterly reports to the Region, safety reports etc.) 

• Support the development of program related policies and procedures 

• Champion organizational and program change initiatives, helping team members and people we support to understand the change and inviting feedback through appropriate channels 

• Facilitate engagement with people we serve, utilizing surveys, start, stop, continue exercises and analyze quarterly results on the development of program outcomes 

• Responsible for the 24/7 program operation including day to day operations and crisis/emergency response and participation in the on-call rotation 

• Complete participant file audits to ensure effective case management, adherence to program model 

• Strategic oversite on the strategy for engagement of the people we serve to ensure decision making transparency, feedback, and program improvement through a human centered design process 

• Collaboration and teamwork across many functions to achieve success including: housing, health, finance, development, police, city/regional officials, finance, and other service providers and partners within Waterloo Region 

• Support the program leaders with administration, creating reports and proposals to support and secure diverse funding opportunities 

• Contribute to the organizational strategic planning process and annual planning processes within the program 

• Designing and providing consistent quality programs that will build community and address housing stability using an equity, justice and diversity lens 

Job Specific Knowledge/Skills:

• Knowledge of participant rights and responsibilities   

• Passion to support people experiencing trauma, mental health, addiction, poor health, poverty and/or homelessness 

• Expert conflict management skills to navigate the complex participant needs shifting government policies and diverse stakeholders need   

• Strong data management and reporting skills  

• Knowledge of local community agencies and resources is an asset 

• Ability to deescalate hostile situations involving individuals with tact and diplomacy 

Education/Experience:

• University degree or minimum 3 year college diploma in a related field of study required 

• Very strong leadership, team building and decision making skills required including demonstrated strength in coaching and developing people and teams with at least 1-2 year previous experience leading a team 

• Demonstrated skill in building and maintaining productive relationships (staff, community partners, funders) 

• Experience and proven abilities in housing, social services and/or policy driven work ideally within a residential setting 

• Experience working with people who have a history of: trauma, mental health, addiction, poor health, poverty and/or homelessness is preferred 

Critical Skills:

• Commitment to understand and uphold the mission and values of House of Friendship is expected; 

• Exemplary emotional intelligence, resilience, communication, conflict management and problem solving skills required; 

• Ability to work professionally as a team member with staff, participants and community members; 

• Build solid and fruitful relationships with community partners and agencies to increase opportunities for innovation and positively impact outcomes. 

• Demonstrated ability to create and maintain a positive work environment including the ability to navigate change in a positive and productive manner; 

• Experience or strong interest in working with diverse populations including people from various cultural background, income levels, and sensitivity to their needs; 

• Strong intercultural competency, with the ability to recognize and respect cultural diversity, able to be diplomatic and sensitive to the dynamics of a culturally diverse workplace; 

• Experience with and commitment to using an anti-racism, anti-oppressive and trauma informed approach in consultation, program design, evaluation processes and service delivery; 

• Must be dependable, professional, flexible, a team player, and have a positive attitude; 

• Respectful, supportive and engaging approach to persons with physical and/or cognitive disabilities, addictions, mental health and other life challenges; 

• Excellent project, timeline and deadline management skills including skills in logistics and planning and detailed record keeping; 

• Able to model effective problem solving by recognizing the human, interpersonal and technical sides of a problem, show flexibility and explore possible solutions in an innovative and creative way. 

• Act as a change agent; contributing to continuous improvement and the successful implementation of change initiatives. 

Compensation:

At House of Friendship, we know that our team members are the key to the success of our organization and our ability to provide essential services to the community. In support of our mission and in alignment with our values, House of Friendship is committed to ensuring fair, market competitive, and rewarding compensation practices for all of our team members. We aspire to support our team members to create a great work environment where our team is able to thrive, succeed, and have a positive work experience.

House of Friendship compensation practices including our pay grid, have been developed using documented leading pay practices in the not-for-profit sector including Pathways to Decent Work(Ontario Nonprofit Network) and Ontario Living Wage Network. We value the experience that new team members bring to the organization and have a process in place to review previous related experience for placement on our pay grid.

We value the work that you do with fair pay and benefits:

• Time off includes four (4) weeks of vacation, 5 personal days and sick credits totaling approximately 12 days per year

• Full-time benefit plan including Extended Health Care (EHC), Dental, Group Life, Accidental Death and Dismemberment (AD&D), Long Term Disability (LTD), Flexible Spending Account and Employee & Family Assistance Program

• We believe strongly in supporting the mental health of our team members, including providing access to the Employee and Family Assistance Program, $2,000 for counselling services and our workplace Wellness and Psychological Health and Safety programs

• We help you save for the future by providing a retirement plan that includes a matched Group Pension Plan as well as a Group RRSP and a Group Tax Free Savings Account

Rate of Pay:

At House of Friendship all compensation ranges are categorized under a series of "grades" and we base our payment structure on internal equity. When determining rate of pay, a candidate's past related experience will be taken into consideration.

Grade: 5 Supervisor II

Min: $30.04

Mid: $34.47

Max: $38.91

Working Conditions: 

• 37.5 hours per week; generally daytime with pre-planned evening and weekend work to support the 24/7 program operation

• Participate in the on-call rotation for after-hours emergency response

• Travel throughout the Region of Waterloo for required meetings and community engagement

• Encountering participants at program sites who may be under the influence of alcohol or other drugs, and/or experiencing symptoms of mental illness can be expected

• This role is responsible to deescalating hostile situations involving individuals with tact and diplomacy

• Encountering participants at program sites who may be under the influence of alcohol or other drugs, and/or experiencing symptoms of mental illness can be expected

This role is being posted to fill a current vacancy.

House of Friendship is open and inviting to qualified candidates with lived experience.

House of Friendship supports justice, equity, diversity, and inclusion in our workplace. We strive to be a workplace free of harassment and discrimination and we are committed to removing barriers and being an inclusive, work environment. House of Friendship is a place where each person can bring their true selves and feel that they belong. We aspire to be an organization that is anti-racist and anti-oppressive so that our team, and therefore our community, can truly belong and thrive.

We invite applications from all qualified candidates and actively encourage applications from members of groups with historical and/or current barriers to accessing employment including, but not limited to Indigenous Peoples, members of racialized groups, persons with disabilities, women, and members of the 2SLGBTQIA+ community.

If you require accommodations to be able to participate fully at any stage in the recruitment process, including applying for this position, please let us know so that we can discuss accommodation options.  Accommodations will be provided upon request.

If you are as passionate as we are about serving the community, let's talk.

To apply, please submit your resume and cover letter here:

By end of day February 22, 2026.

Artificial Intelligence (AI) is not being used in the screening of applications.