Dedicated Care Coordinator

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you

The Opportunity:

Our Dedicated Care team is hiring a Medical Coordinator on a full time, permanent basis. The ideal candidate is an experienced Medical Coordinator who possesses excellent communication and client service skills. The role is primarily responsible for obtaining medical laboratory reports, fulfilling prescription requests, answering phones and administrative work for the Dedicated Care Team.

What You'll Do:

• Coordinate follow up care from the Dedicated Care appointments including follow up appointments, prescription renewals, results and referrals.

• Work with Dedicated care Physicians and Nurse Consultants in managing client care

• Respond to all communications including e-mails and phone calls regarding patient inquiries

• Assist with organization and tracking of medical reports and results

• Coordinate with other clinic staff to ensure exceptional delivery of service

• Other administrative duties as required

• Results Management including distribution of results to Physicians and Nurse Consultants

• Assist with administrative functions like chart preparation, chart pulls, faxing, scanning and mailing of results to patients and to facilities

• Read and interpret physician notes

• Answer Dedicated Care queue line

What You'll Need:

• 1-2 years Medical Office experience

• Medical Office Administration diploma or equivalent experience and education.

• Excellent written, verbal and electronic communication skills

• Intermediate level in MS Word, Excel, and Outlook

• Prior switchboard or reception experience is an asset

• Exceptional client service skills

• Sound knowledge of medical terminology and laboratory results

This is a primarily remote position with the occasional need to come in office one (1) time per month. The role is scheduled Sunday - Thursday for an 8.5 shift between regular clinic hours (7am-6pm).

Position Pay Range

Pay will be determined based on an analysis of the selected candidate's experience and qualifications within the role's compensation grade. Medcan's compensation ranges are determined by a combination of required qualifications and skills, market value, and internal equity. The above range pertains solely to the base compensation and is not inclusive of additional compensation details such as perks, benefits, and potential bonuses or incentives. ​

Diversity, Equity and Accessibility:

Medcan is dedicated to equity, diversity and inclusion. We strive to ensure all stakeholders have a fair opportunity to participate in our community. If contacted for an opportunity, please advise your Talent Acquisition contact should you require accommodation.

AI Use Disclosure – Opportunities at Medcan

Medcan uses artificial intelligence (AI) tools to support the screening and assessment of applicants for opportunities as part of a fair, transparent, and inclusive process. These tools assist our team but do not make final decisions. All decisions are reviewed and made by our teams to ensure fairness and alignment with Medcan's values. If you have questions about how your application is assessed, please contact the Medcan Talent Acquisition team