Client Relationship Manager

Are you driven by excellence in client service and passionate about supporting organizations in providing the best possible group benefits experience to their employees? As a Client Relationship Manager , you will play a key role in strengthening client loyalty and ensuring exceptional service delivery within our Group Benefits & Retirement Solutions business line.

This position is a great opportunity to showcase your relationship‑building skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

As a Client Relationship Manager , you'll be at the core of our mission. Here are the main responsibilities:

• Act as the dedicated contact for Toronto‑based clients by establishing, developing, and managing strong, value‑added relationships

• Deliver comprehensive client training on products, tools, and services while managing expectations and supporting escalations

• Understand client needs and identify solutions aligned with our capabilities and service standards

• Collaborate with the Education team to develop communication plans and identify opportunities to enhance the member experience

• Communicate regularly with clients and proactively inform them of relevant products, services, and updates

• Support the sales team by preparing for and participating in finalist presentations with prospective clients

• Establish, implement, and maintain our service model and strategies

• Contribute to team success by sharing knowledge and insights during internal meetings or workshops

We're looking for someone who:

• Is known for their exceptional interpersonal skills and ability to build trusting relationships

• Stands out for their strong customer‑service mindset and communication skills

• Demonstrates deep knowledge of group insurance processes and administration

• Is recognized for their autonomy, problem‑solving abilities, and capacity to thrive under pressure

• Has 5+ years of experience in group insurance, preferably in a client service or sales‑related environment

• A work environment where learning and development merge with a collective pursuit of excellence;

• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;

• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;

• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you

For positions posted in Ontario and British Columbia:

The typical hiring range for this position is between $73,000.00 and $96,000.00 CAD per year; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role. At iA, we are committed to offering a fair, equitable, and market-based compensation structure. Our market data is updated annually to reflect the most current market conditions.

iA Financial Group

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we're a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it's by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we're invested in you.

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.