Member Specialist

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

As a Member Specialist for New Business & Revisions, you'll play a vital role in helping plan sponsors manage their employee benefits program. Join our Group Benefits Operations team where you'll combine exceptional customer service with technical expertise to implement new business and manage member data changes for clients in the National Groups segment and SunSolutions.

What will you do?

• Process new business implementations or changes in compliance with accuracy and timeliness standards
• Respond to inquiries from Clients and internal partners
• Evaluate and negotiate deadlines to meet Clients' expectations
• Share knowledge and technical expertise with peers, colleagues and partners
• Perform necessary research to resolve and investigate Clients issues
• Work with Customer Service Representatives, Plan Specialists, Plan Implementation Project Managers and the Client Data Solutions team to efficiently and accurately process member data updates across all systems
• Participate in various projects, as required

What do you need to succeed?

• Excellent communication skills, both verbally and written.
• Ability to work in a multitasking environment, prioritize work and meet deadlines
• Knowledge of Group Benefits products
• Team spirit, sense of collaboration and optimism, with an ability to build trust quickly
• Ability to work in a fast-paced environment with tight deadlines and is constantly changing
• Negotiation skills, ability to achieve adequate results and to find solutions
• Attention to detail and problem-solving skills
• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only as the position reports to a unilingual English-speaking manager outside Quebec.

What's in it for you?

• Retirement, stock ownership and savings programs to help you build your financial future
• Flexible benefits from your first day of work to meet your needs and those of your family
• The opportunity to move along a variety of career paths with amazing networking potential.
• Hybrid work environment facilitating a better work/life balance
• Time off giving you the flexibility to focus on the moments that matter. 15 days' vacation per year.

LI-Hybrid

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.  

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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