Patient Support Program Summer Intern

Are you a student interested in learning how patient support, technology, and cross-functional collaboration come together to improve healthcare outcomes in the pharmaceutical industry?

GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems.
 

Our diverse portfolio consists of vaccines, specialty medicines, and general medicines.
 

Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and deliver patient-centric programs and therapies that address critical health challenges.
 

Job Purpose
GSK is looking to hire a Patient Support Program (PSP) Summer Intern to join our Patient Support / Market Access team. This role is hybrid, requiring in-office presence 2-3 days per week, and reports to the PSP Leads. The ideal candidate will be based in or near Mississauga, Ontario.
 

*** This is a paid summer student placement running from May 4, 2026 to August 28, 2026, intended for students returning to school following the contract. Internal referrals are welcome. ***
 

As a PSP Summer Intern, you will support the design, implementation, and continuous improvement of patient support programs that remove barriers and improve access to life-changing therapies. You will collaborate with cross-functional teams and external partners, gaining hands-on experience in program operations, vendor management, and patient-centric strategy.
 

Details (Your Responsibilities)

This role will provide YOU the opportunity to develop critical skills and directly impact patient outcomes. Responsibilities include:

• Support the continuous improvement and performance monitoring of PSPs to ensure delivery on customer experience standards, providing strategic and tactical input to program development.

• Collaborate cross-functionally to conduct RFPs and select vendor partners that align with company culture, deliver desired program outcomes, and are cost-effective.

• Embed the voice of the customer in PSP design by leading patient focus groups and facilitating workshop sessions at HCP advisory boards.

• Support PSP Leads in managing preferred specialty pharmacy vendor relationships, monitoring and reporting KPIs, addressing issues collaboratively and expeditiously, and ensuring all services comply with applicable laws, regulations, and policies.

• Provide initial and ongoing training and education to field staff on PSP services, facilitate HCP education on program offerings, and engage field staff in program design as part of cross-functional teams for continuous optimization.

•  Work directly with field staff and vendor partners to proactively resolve program issues reported from HCPs or other sources, and troubleshoot payer-specific reimbursement challenges in partnership with Market Access leads.

• Collaborate with vendors to build data collection platforms and analytical reports that provide real-time market insights and payer-specific reporting tools.

• Identify and address vendor training, performance, and competency needs, continuously assess program delivery against business objectives, and develop plans to address internal or external factors impacting performance.

• Partner with Commercial teams to create patient services brand concepts and value propositions through market research, including branded educational tools, program forms, and websites.

•  Contribute to patient safety by timely reporting adverse events according to internal policies, support audit requests and quarterly PSP audits, and help develop internal policies, procedures, and other PSP-related projects as required.

Why you?

Basic Qualifications:
We are looking for students with these skills to succeed in this role:

• Currently enrolled in a university program and returning to school in September 2026

• Previous experience with project launch and operationalization

• Strong analytical, organizational, and multi-tasking skills

• Exceptional interpersonal, communication, and problem-solving abilities

• Passion for patient care and customer-centric approach

• Ability to work effectively in a matrix organization and independently with minimal supervision

• Ability to influence others and collaborate cross-functionally

• Strong interest in pharmaceuticals, healthcare, and improving patient outcomes
   

Preferred Qualifications:

• Experience in vendor management, program performance monitoring, or healthcare support programs

• Familiarity with data collection and reporting tools

• Prior internship, co-op, or project experience in healthcare, patient services, or commercial operations

Why GSK?
Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law. GSK is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please contact us at canada-  Please do not send resumes to this e-mail and instead apply through the online application process of this posting.

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