Dispatcher

Dispatcher

Vortex Freight Systems ) is a growing 3PL provider that delivers custom logistics solutions throughout North America. With a strong focus on service, innovation, and operational excellence, we are expanding our team to continue delivering top-tier logistics solutions.

Job Overview

We are seeking a proactive and detail-oriented Dispatcher to coordinate and monitor daily transportation operations to ensure timely, efficient, and cost-effective movement of freight. This role requires strong organizational skills, attention to detail, and the ability to troubleshoot and escalate issues in a fast-paced environment. The Dispatcher acts as a key point of contact between carriers, drivers, internal teams, and customers.

Responsibilities and Duties

• Dispatch and coordinate daily shipments across assigned routes and carriers
• Assign loads and issue load tenders to approved carriers or drivers
• Monitor shipments from dispatch to final delivery, ensuring on-time performance
• Track delays, disruptions, or risks and take corrective action promptly
• Escalate unresolved issues to management according to established procedures
• Communicate proactively with carriers, drivers, terminals, and internal teams
• Provide real-time updates on shipment status, delays, and changes
• Liaise with CSR, warehouse, and operations teams to ensure alignment
• Maintain professional and effective communication at all times
• Prepare, review, and verify shipping documentation, including Bills of Lading, manifests, and commercial invoices
• Ensure accuracy of dispatch records and shipment data in TMS and ERP systems
• Complete data entry, tracking updates, and daily dispatch reports
• Maintain organized and accurate operational records
• Troubleshoot operational issues related to pickups, deliveries, loading, and transit
• Ensure compliance with company procedures, safety standards, and transportation regulations
• Support after-hours, weekend, and time-sensitive operations as required
  

Skills and Qualifications

• 1–3 years of experience in logistics or transportation, ideally within a 3PL.
• Familiarity with load planning, carrier sourcing, or transportation management systems (TMS).
• Strong communication and problem-solving skills.
• Highly organized and detail-oriented, with the ability to manage multiple priorities.
• Proficient in Microsoft Excel and general logistics software.
• Knowledge of Truckmate is an asset
  

Personal Attributes

• Reliable, adaptable, and solution-driven.
• Strong sense of urgency and ability to thrive in a fast-paced environment.
• Collaborative mindset with a willingness to support broader team goals.

Why Join Us?

• Innovative Environment: Be part of a forward-thinking team dedicated to optimizing logistics and operations.
• Career Growth: Opportunities for professional development and career advancement within the company.
• Supportive Culture: Work in a collaborative and supportive environment where your ideas and contributions are valued.

Location

MISSISSAUGA, Ontario

Department

CANADA OPERATIONS

Employment Type

Full-Time

Minimum Experience

Entry-level

Compensation

$45,000 -$52,000