Nordegg Hostel Relief Manager

Position Overview

HI Nordegg – Shunda Creek Hostel is a small hostel located in Nordegg. Our log building has a lot of charm, creating an old-school ski lodge or backcountry lodge feel that the guests love. We are looking for someone to join our team.

This position blends front desk hospitality with hands on housekeeping responsibilities; you will be involved with all aspects of the guest experience here at HI Nordegg.

The Hostel Relief Manager is responsible for ensuring guests have an enjoyable stay by meeting their needs in a professional and courteous manner, and by providing excellent customer service in accordance with HI Canada's policies, procedures, and mission statement.

The Hostel Relief Manager is also responsible for ensuring that the hostel is kept clean and hygienic by performing housekeeping duties in accordance with HI Canada's policies procedures and mission statement. This position is responsible for regularly performing cleaning and laundry duties.

This position is paid hourly as per schedule. 

In the winter you will work 7 days on and 7 days off (approximately 51 hours per two week period).  

• 2pm – 9pm Wednesday, Thursday, Sunday, Monday and Tuesday
• 2pm – 10pm Friday and Saturday

In the summer, you will work 5 days on (Friday to Tuesday) and 2 days off (approximately 80 hours per two week period).

• 3pm - 11pm Friday and Saturday
• 2pm – 10pm Sunday, Monday and Tuesday

Responsibilities

Front Desk and Hosting:

• Greet and assist hostel guests in a friendly and professional manner.
• Check-in and check-out guests, creating a seamless arrival and departure experience.
• Provide information on Hostel facilities and the local community.
• Answer inquiries via phone, email, or in person.
• Answer phone calls from guests with hostel inquiries.
• Handle guest complaints and conflict resolution to ensure satisfaction.
• Daily usage of Teams and our property management system WRP.
• Maintain an atmosphere that enhances the guest experience by maintaining the wood fires all evening and our coffee/smores stations.
• Activity recommendations

Housekeeping and Laundry Duties:

• Perform daily housekeeping duties to ensure cleanliness and orderliness of hostel common areas and guest rooms.
• Change bed linens, clean bathrooms, vacuum, mop, and ensure rooms and hostel are ready for guest arrival.
• Perform housekeeping duties as needed; this may include deep cleans, facility and system checks.
• Maintain inventory of cleaning supplies as needed and ensure that stock is stored in a safe manner.
• Perform daily laundry duties that contribute directly to a clean, comfortable, and memorable guest experience as HI Nordegg, HI Rampart Creek, HI Hilda Creek and HI Beauty Creek.
• Separate and wash all laundry.
• Efficiently load and unload machines based on volume requirements.
• Maintain systems established for maintaining separation between the different hostels' laundry.

General Responsibilities:

• Maintain a positive and welcoming atmosphere for guests.
• Adapt to any additional duties or responsibilities assigned within the hostel environment.
• Adhere to established Standard Operating Procedures (SOPs).
• Adhere to all standards set out for the hostel.
• Follow hostel policies, procedures, and service standards.

Qualifications and Skills:

• Positive and engaging personality.
• Strong communication and interpersonal skills.
• Attention to detail and commitment to maintaining a clean environment.
• Time management to ensure tasks are completed in a timely and effective manner.
• Previous travel, hostel, or customer service experience is an asset.
• Ability to lift up to 50lbs and roll objects up to 75lbs.
• Fluency in a second language is an asset.

Wage: $18.20/hour

Staff Accommodation: Accommodation is available with no staff housing fees. Available at no charge while working.

• Private guest room from now until Spring
• Private RV from Spring until Fall

Start Date: April 24, 2026

Contract End date: October 31, 2026

If you want an idea of what life is like as an employee of HI Canada in the wilderness networks, check out the stories in "our Stories" section of this page :

Do you have any questions on this posting? Contact us at  

Background Checks

As part of our standard hiring procedure, successful candidates will be subject to comprehensive background checks. These checks may include employment verification, reference checks, educational qualifications verification, and criminal record checks where applicable.

About HI

We love travelling. To us, travel isn't just about going places, it's also about meeting people, discovering cultures, eating new food and most of all, learning how people do things differently than we do back home.

We believe that through hostelling, we become more conscious about the world around us; and we can even make the world a better place. Our mission is to build a community of conscious travellers who share a greater understanding of people, places and cultures through our network of hostels and people.