Agency Support Specialist

About SE Mutual Insurance

Come dream big with us

Are you seeking a meaningful career where your work has purpose? Do you want to contribute to a team dedicated to helping families and businesses protect what matters most while strengthening the communities in which we live and work?

Join a trusted, locally owned insurance provider with deep community roots. Since 1938, SE Mutual Insurance Company (SEM) has been committed to delivering coverage tailored to life in New Brunswick and Nova Scotia. As a member-owned organization, our mandate is simple: protecting our policyholders' best interests. And because 97% of our earned premium dollars stay right here in our region, our communities benefit directly.

Our local presence allows us to adapt quickly, make decisions efficiently, and provide the personalized service that sets us apart from larger insurers. We're proud of our long-standing heritage—and even prouder to support the people who call this region home.

The Position

We're looking for an Agency Support Specialist to join our team at our Mountain Road, Moncton, NB location. In this role, you'll be the welcoming face and voice of our agency, ensuring every client interaction is positive and professional. If you thrive in a fast-paced environment, enjoy helping people, and are passionate about delivering exceptional customer service, this is the opportunity for you

Responsibilities

Front Desk Duties

• Answer incoming calls with professionalism and a friendly, service-oriented approach.
• Greet clients upon arrival and create a welcoming experience.
• Schedule and manage client appointments and walk-ins efficiently.

Client Support

• Process payments and issue receipts accurately.
• Follow up with clients regarding outstanding payments.
• Assist licensed staff by preparing documents for signatures.

Administrative Tasks

• Maintain an organized digital filing system.
• Handle incoming and outgoing mail promptly.
• Order office supplies and manage inventory levels.
• Support general office operations and contribute to a positive team environment.

Qualifications

• Bring your post-secondary education in business administration or a related field to a role where your expertise makes an impact.
• Showcase exceptional phone etiquette and the ability to build strong, positive connections with clients and colleagues.
• Demonstrate outstanding organizational skills and a sharp eye for detail to keep everything running smoothly.
• Leverage your proficiency with Microsoft Word, Excel, Outlook, and other office tools to work efficiently and effectively.
• Bilingual in English and French? That's a strong asset we value.

What We Offer

As part of our amazing team, you will be inspired to be and do your best every day. Here are some of the benefits our team members enjoy:

• A chance to grow with a forward-thinking, local company that values innovation, community, and family.
• Comprehensive health and dental coverage – including virtual access to Online Doctors – fully paid by SEM.
• An annual Wellness Spending Account to help you maintain an active and healthy lifestyle.
• Generous time-off benefits, including vacation, sick leave, six personal days each year, and your birthday off.
• Paid volunteer time off so you can give back to the community you care about.
• A 100% employer-matched RRSP program to help you plan your future.
• Professional development opportunities to support your personal and career growth.

How to Apply

If you are interested in this exciting, challenging position with SE Mutual Insurance, please apply in confidence by February 18th , 2026.

Find out more about us online at , or on Facebook, LinkedIn, or Instagram.

We would like to thank all applicants for their time and interest, however, please note that only those selected for interviews will be contacted.