Senior Technical Program Manager

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we're up for the challenge. From our office in Downtown Toronto, we've created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we're only just getting started.

Why is this role important?

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experiences, or designing an app that will impact the lives of people across the country, we're up for the challenge. Loblaw Digital is the team responsible for building and operating the online businesses of Canada's largest and most successful retailer. Based in downtown Toronto, we are an entrepreneurial, fast-paced, and collaborative team working towards transforming the way Canadians shop by creating leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, loyalty, and apparel spaces, and we're only just getting started To achieve these goals, we are looking for talented and passionate individuals who want to collaborate and solve challenging problems and make significant and lasting impact on Canadians. 

Our Program Managers are integral to how we operate at Loblaw Digital and are responsible for not only leading teams through strategic initiatives, but also are responsible for ensuring collaboration and accountability amongst our cross-functional teams. Program Managers are strategically placed throughout our organization when cross-functional workstream alignment is crucial to our goals.

As a Senior Program Manager, you will support strategic initiatives that span across multi-disciplinary teams (both at Loblaw Digital and with the broader enterprise). You will lead overall plan and communication management, manage interdependencies within initiatives and teams, partner with cross-functional experts, and communicate progress to stakeholders. Candidates should have extensive experience managing and launching large-scale technology projects and be comfortable with both upfront and ongoing planning documentation, bridging teams and building relationships, and partnering with stakeholders at various levels.

• • Lead plan management for initiative planning and ongoing tracking as it relates to overall delivery cross-functionally

  • Facilitate and enable clear, succinct communication between cross-functional partners

  • Own initiative vision (the big picture) and health documentation (progress at any given time)

  • Lead with influence while managing initiatives across multiple workstreams; communicate proactively to mitigate potential impacts and identify risks/opportunities

  • Drive efficiency, decision-making and action towards goals and initiative vision

  • Embrace our culture and drive collaboration, partnership, and excellence

• • 5+ years of experience managing and leading e-commerce and technology initiatives

  • Exceptional project/portfolio and time management skills bridging both strategic and tactical needs

  • Superior inter-personal skills with the ability to drive, lead, and partner; thrives in a fast-paced and ambiguous environment ensuring accountability, alignment and ownership

  • Clear communicator through forward, proactive, and strategic thinking

  • Proven leadership abilities in managing multiple workstreams, teams, and outcomes

  • Experience creating and driving processes, articulating team needs, and clarifying next actions with senior stakeholders

How You'll Succeed:  

At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. 

We're able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce.

If you have big ideas, undeniable enthusiasm, and thrive in a collaborative, creative, and diverse group, we'll get along just fine.

Looking for a challenge? Good. Love an innovative work environment? Even better.

Apply today.

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Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation's evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

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