Default Recovery Officer

Who we are:

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.

Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners' growth. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.

Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada's leading alternative lending bank. ​

About the role:

The Default Recovery Officer – Legal provides administrative support to the Default Recovery Legal Specialists, allowing for increased focus on loss mitigation portfolio management and customers to meet KPI's. The officer performs in accordance with established SLA's and general policies and procedures.

Responsibilities:

• Co-ordinate all property and occupancy inspections with Property Managers, Real Estate Agents and Site Inspectors.
• Coordinate with Computershare to facilitate completion of Title transfers necessary as assigned for all legal files.
• Preparation of all Ontario title transfers and registration.
• Provide administrative support to legal team, through preparation of all customer communication, and statements in support of enforcement proceedings.
• Posting of all funds received. 
• Demonstrating superior accuracy and attention detail to ensure risk mitigation in statement preparation.  
• Monitor and escalate to management where third-party business partners are not in adherence to quality and mandated SLA's.
• Adhere to SLA's.
• Support DR management with any additional ad-hoc tasks, related to report clean up, data tracking, documenting new or updating existing process.
• Provide support in scenario creation/testing/validation activities as required.

What we're looking for:

• Bachelor's degree required in Business or equivalent
• 3 to 5 Mortgage or accounts receivable related environment.
• S4, Techcom, intermediate Power BI, Excel skills.
• Exceptional problem-solving abilities
• Analytical thinking
• Superior time management and organizational skills
• Ability to multitask in a fast-paced deadline driven environment.

What you'll love about working here:

• Award-Winning Culture: We're proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal's Top Employers 2025 by Canada's Top 100 Employers.
• Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
• Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
• Compensation Package: Competitive base salary plus an annual incentive bonus tied to performance.
• Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
• Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.
• Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
• On-Site Fitness: Gym access at our London and Montreal offices.
• Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
• Family Support: Parental leave top-up program to help you during life's big moments.
• Community Impact: One paid volunteer day to give back to causes that matter to you.
• For more information on who we are as an employer click here.

What you can expect - pay & process:

• Expected base salary range is $ $ per year, plus the opportunity to earn an annual incentive bonus tied to performance.   
• This posting is for an existing vacancy within our organization.
• Artificial intelligence may be used in parts of the recruitment process.
• All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. 

If what you read excites you, we'd like to hear from you Please submit your application and we'll contact you if you become selected for first stages of the interview process.

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If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

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