Owner Services Support

Reporting to:  Manager, People and Performance

Location: Calgary, Alberta

Schedule       Monday to Friday, 40 hour work week

The big picture:

As the Owner Services Support, you play a key role in enabling our Owner Services team to deliver exceptional, tailored experiences to our Owners. This is a temporary contract position created to support the team during a leave of absence.

In this role you will:

• Work collaboratively with the Personal Flight Concierges, Communications Coordinator and Booking Coordinators by supporting trip requests, ensuring accuracy of bookings, and assisting with ground and in-flight arrangements. While this role does not carry a dedicated Owner portfolio, it is essential in maintaining service excellence and operational continuity.
• Support the Personal Flight Concierge team by assisting with Owner trip requests and ensuring trip details and preferences are accurately communicated and loaded into the flight scheduling software.
• Assist with arranging Owners' ground logistics, such as catering, transportation, expediting of unaccompanied goods, passenger mobility aids, and other related services.
• Assist with coordinating in-flight requests, including cabin service attendants, level of cabin service, cabin configurations, special commissary, and other service add-ons or special requests.
• Provide exceptional customer service to AirSprint's high-end clientele while supporting the PFC team in building strong, professional Owner relationships.
• Conduct quality control checks for ground logistics, in-flight requests, and trip details to ensure accuracy and consistency.

To be successful in this role, you will have:

• A minimum of two (2) years of customer service experience in the hospitality/tourism or travel industry including experience working with high-end, VIP clientele.
• Post-secondary education in Travel, Hospitality, Public Relations, or a related field.
• Intermediate proficiency using MS Office including Word, Excel and Outlook.
• The ability to obtain a RAIC.

Bonus points if you have:

• Written and oral proficiency in French.
• Experience in the aviation industry.

You'll fit right in if you:

• Focus on getting things right, down to the last detail.
• Are good at handling change and can adjust to new situations.
• Communicate effectively in English, both verbally and in writing.
• Find solutions and working together to find a compromise that everyone can be okay with.
• Are passionate about providing exceptional customer service.
• Have empathy and understanding to navigate social situations effectively.
• Are committed to growth by seeking and providing constructive feedback.
• Have good analytical thinking and organizational skills.
• Have great judgment and decision-making skills.
• Can roll with the punches without getting flustered.
• Are a humble and collaborative team player and are ready to pitch in wherever you're needed.
• Thrive in a fast paced and agile environment.
• Play well with others.

We think you'll like working with us because:

• We care about your health and well-being and offer an employee assistance program, extended health care benefits, dental and vision benefits, and paid time off.
• We value your contribution to our success and provide a competitive salary and an RRSP matching program.
• We have a great team, and we work hard together toward common goals and with a passion for excellence.
• We offer family and friends flight benefits.
• We respect, honour, and celebrate the diversity of our employees as we know our differences make us better. Our core values of Community and People mean we're focused on equity, diversity, inclusion, anti-racism, and reconciliation.
• We value Safety, which is why we require applicants to complete a background check assessment.

About us:

A passion for aviation and providing exceptional service formed the foundation of AirSprint's introduction of Fractional Jet Ownership to Canada in 2000. Today, each of our dedicated staff is passionate about delivering a private aviation experience that positively contributes to successful Canadians' personal and professional lives. We do this with values of "Safety, Service, People, Integrity, Humility, and Community."

AirSprint's mission is to provide successful Canadians with a better choice for optimizing their time by enhancing the private jet ownership experience with industry-leading safety standards, exceptional turn-key service, and increased flexibility, all at a fraction of the cost and personalized for their individual needs.

To learn more about working with AirSprint visit us at  or watch our video.

AirSprint values diversity in our workplace and wants to ensure every applicant is treated equitably and respectfully. If you require any support in the application process, including disability accommodation, please get in touch with Human Resources