Endpoint Engineer I

Job Description:

POSITION SUMMARY

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from. 
• Compensation Reviews, Career Growth Opportunities 
• Flexible Remote Schedules 
• Generous PTO Plans and Paid Holidays 
• Proudly Certified as a Great Place to Work for Five Consecutive Years 

• Acts as an escalation point and provides advanced level support for Support Teammates while troubleshooting and resolving end-user desktop incidents. 
• Respond to off-hours downtime by taking appropriate action to correct affected systems 
• Manages all IT issues with focus on customer satisfaction 

• Manages and maintains Microsoft Endpoint Configuration Manager application libraries 
• Intune setup, deployment and ongoing policy maintenance 
• Packages, tests, and deploys applications, drivers, and operating systems 
• Support and troubleshooting for Software Update deployments and WSUS 
• Working knowledge of Azure Active Directory 
• Support and troubleshooting for mobile device management 
• Mac management leveraging the JAMF suite of tools 
• BYOD/In house owned devices over both JAMF and Intune 
• Practice change control policies and adhere to team guidelines 

• Recommends hardware and other peripherals for general use 
• Collaborates with engineers from other teams and assesses user needs 
• Investigates and recommends cost-effective solutions 
• Able to create KB articles to define software/solution needs 

• Bachelor's degree in Computer Science degree or related field or equivalent combination of industry related professional experience and education 
• 3+ years of experience as System Administrator 
• Experience with JAMF and Mac systems
• Experience supporting a system of 100 users or more, preferably in the healthcare environment
• Advanced level knowledge of Active Directory and Group Policy 
• Advanced level knowledge on Windows Desktop and Server operating systems 
• Virtual Private Networking (VPN) and remote connectivity troubleshooting skills 
• Networking knowledge including TCP/IP, DHCP, internal and external DNS 
• Experience with firewall, anti-spam, anti-virus, and system security implementation & maintenance 
• Experience with help desk ticketing software, terminal services, and general use of MS Office 
• A customer service mindset is a must  

Pay Transparency:
 

RADIOLOGY PARTNERS OVERVIEW

Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, we advance our bold mission by innovating across clinical value, technology, service and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve. 

Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion, and a healthy respect for differences.

Radiology Partners participates in E-verify.