Collections Specialist

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We are looking for a Collections Specialist to join our team in Montreal. You will be part of the Finance team and be reporting to the Team Lead. As a Collections Specialist, you will hold a customer-facing role and will primarily be responsible for contacting our customers with overdue account balances.

What you'll be doing:

• Making outbound collection calls in a professional manner while keeping and improving customer relations
• Resolving client-billing problems and reducing accounts receivable delinquency, applying good customer service in a timely manner
• Collecting customer payments in accordance with payment due dates
• Maintaining accurate and complete notes of conversations with delinquent customers in order to facilitate further collection activity
• Identifying issues attributing to account delinquency and discuss them with management and with Sales Rep
• Setting up and documenting payment arrangements with debtors
• Providing timely follow-up on payment arrangements
• Identifying, preparing and forwarding accounts to the appropriate collection agencies
• Interacting with collection agencies through on-going communication to resolve delinquent accounts

What you need to bring:

• 1-2 years of experience in a collections position or knowledge of the finance industry
• Strong French and English communication skills (oral and written)
• As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.
• Experience with Salesforce and Excel

We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try

Be a changemaker
You'll enjoy:

• A flexible work environment that empowers you to do your best work
• A culture that celebrates performance
• The chance to make an impact in a team that's big enough for career growth, but lean enough to make your voice heard
• Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

• Flexible paid time off and remote work policies
• Equity options, because this is your company too
• Contributions to your pension plan. Your future matters
• Training opportunities to grow your skills and career
• Health and wellness credit so you feel your best
• Time off to volunteer and give back to your community
• Interest groups, employee led networks, social committees to sponsored sports teams
• Computer purchase program to get your personal Macbook
• Enhanced parental leave to support growing families

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that's passionate about empowering our communities.