IT Support, Technician

Temporary position for 12 months.

The role of IT support technician provides user support and assistance for IT system applications, including installation, configuration, best practices, issue resolution, service request management, and IT and technical incident management. You help keep IT equipment up and running, particularly through server administration. Primary role is situated in an IT call centre environment, guided by Experts, Coaches, IT Management and Workforce Management (WFM) scheduling. You serve as technical team collaborator and provide discipline-specific support for your unit's activities, initiatives and processes. The ability to tailor your approach as needed is therefore essential. You research and analyze processes, information management and data processing. You draw on your sound decision-making skills to solve technical problems and help develop and improve methods and procedures. More specifically, you will be required to:

• Engage in a call centre team environment to provide front-line technical support for service requests and technology incidents reported by users

• Support calls, chats and web ticket contact types from users

• Resolve requests and incidents or process service requests according to established standards and escalate to specialized solution areas as required

• Provide users and internal partners with a high level of customer service

• Contribute to collaborative solutions and support our culture

• Foster process improvement and our evolution of IT

What we offer*

• Competitive salary and annual bonus

• 4 weeks of flexible vacation starting in the first year

• Defined benefit pension plan that provides predictable, stable income throughout retirement

• Group insurance including telemedicine

• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

#ON06 #LI-Remote

What you bring to the table

• College diploma in a related field

• A minimum of two years of IT experience

• Please note that other combinations of qualifications and relevant experience may be considered

• Call centre/help desk experience

• Strong communication skills in both French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with english-speaking partners, members and/or clients

• Available to work for position supports Call Centre Hours - Monday - Friday: 6:30 a.m. - 8:00 p.m. EST, and Saturday 8:00 a.m. - 5:00 p.m. EST (Rotational shifts). Coverage for some Statutory Holidays may be required to service business areas

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask

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