Technical Support Engineer

Empowered SMS

United Kingdom

United Kingdom

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Über

We are seeking an on-site Technical Support Engineer (Junior) for a contract in the Fenchurch Street area of London for a 3 Year Term. The role offers an attractive day rate of £180. Duties: • Carry out equipment desk moves and workstation setups. • Provide first-line support for staff computers and mobile devices. • Troubleshoot Microsoft Teams Rooms equipment issues. • Assist with resolving Office 365-related support requests. • Replace faulty hardware and organise warranty returns where required. • Support remote rebuild activities in collaboration with the remote support teams. • Diagnose and resolve printer and multifunction device issues. • Act as remote hands for the Stockport team, including performing cable swaps and basic hardware checks. • Swap peripherals out as required. • Use the AutoTask system to log and track tickets and reported issues. • Undertake ad hoc on-site tasks as needed. Skills: • Strong understanding of Windows operating systems and basic networking principles. • Good familiarity with Office 365 applications and user administration. • Ability to follow technical instructions and standard operating procedures. • Confident troubleshooting hardware and software issues. • Effective communication skills when dealing with end users and remote teams. Experience: • Previous experience in a technical support, IT service desk, or similar junior IT role is beneficial. • Hands-on experience working with end-user devices (PCs, laptops, mobiles). • Exposure to AV/meeting room technologies such as Microsoft Teams Rooms is advantageous. • Basic understanding of hardware components and peripheral setup

United Kingdom

Sprachkenntnisse

English

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