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Über
The Treasury / Capital Markets Trading Support Analyst provides 1st and 2nd line support for a live trading environment supporting Treasury and Capital Markets product lines. The role partners closely with trading, operations, technology, and external/internal vendors to ensure platform stability, accurate instrument pricing, and timely resolution of production issues across key front-office trading systems.
Key Responsibilities:
- Deliver Level 1 & Level 2 "trade floor" support for Treasury and Capital Markets trading activities, ensuring availability and responsiveness in a high-pressure environment.
- Support trading products including Commercial Paper, Bonds, Loans & Deposits, and Swaps, maintaining continuity of front-office operations.
- Provide functional and technical support for Treasury trading applications including Kondor+ (Kondor+ USA or similar), Orchestrade, internal banking applications, and Control-M (or equivalent scheduling tool).
- Troubleshoot and resolve production incidents and user queries, including:
- Ensuring correct pricing of instruments and resolving valuation discrepancies.
- Investigating and addressing STP (Straight-Through Processing) breaks and workflow exceptions.
- Administering platforms in coordination with internal and external providers/vendors (access, configuration, entitlements, and operational readiness).
- Manage customer relationships while engaging directly with internal and external users, maintaining strong service quality and adherence to SLAs.
- Liaise with developers and cross-functional teams to:
- Analyze recurring issues and propose preventive fixes.
- Support incident triage, root-cause analysis, and post-incident documentation.
- Contribute to project delivery activities (as needed), including:
- Assisting with timely project execution and coordination with project managers.
- Performing testing for new releases, including writing test scripts and validating enhancements in line with business requirements.
- Tracking time/resources and maintaining high-quality operational and project documentation.
- Participate in a 24x7 on-call rota as required to support global users and ensure continuity of service.
- Ensure compliance with all internal policies, procedures, and operational controls.
Required Skills & Experience:
- 2-3 years of experience in the financial services industry, ideally supporting a live trading environment.
- Demonstrated experience supporting Fixed Income desks within an investment banking or capital markets setting.
- Strong understanding of financial markets and products, particularly Fixed Income & Rates.
- Proven ability to work effectively with both project teams and end users, including client-facing stakeholders.
- Strong client service orientation with disciplined execution against deadlines and SLAs.
- Working knowledge of Capital Markets systems and products.
Technical Requirements:
- Unix / Linux, SQL.
- Kondor+ (mandatory); Orchestrade (nice to have).
- Familiarity with job scheduling tools such as Control-M or similar.
Working Conditions / Additional Details:
- Contract term referenced as 12 months initially, with start date ASAP.
- Language requirement: Fluent English; French is a plus.
- Holiday calendar aligned to USA - New York.
- Participation in on-call support for a global user base.
Sprachkenntnisse
- English
Hinweis für Nutzer
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