Customer Service Representative / Order Management

AT&S is a leading global manufacturer of high-end IC substrates and printed circuit boards. AT&S industrializes leading-edge technologies for its core business segments Mobile Devices & Substrates, Automotive & Aerospace, Industrial and Medical and high-performance computing for AI applications. We are looking for talent eager to shape the future of our interconnected world. With plants in Austria, China, India, Malaysia and sales offices around the globe, we offer excellent career opportunities for creators, innovators and enablers with the drive to make a difference.

To enhance our successful Customer Service & Success Team at the Headquarters in Leoben, we are looking for a passionate

Customer Service Representative / Order Management

As a Customer Service Representative, you serve as the main point of contact for assigned customers and account managers. In this role, you execute key Lead‑to‑Order and Order‑to‑Cash processes, ensure smooth order handling, and deliver excellent service through proactive communication and cross‑department coordination. You play a crucial part in maintaining accurate master data, ensuring reliable delivery information, and securing a seamless commercial flow for our customers.

• Act as the primary contact for assigned customers, handling commercial requests and inquiries
• Coordinate internal cost calculations and pricing to prepare accurate customer quotations
• Manage order requests, demand information, and delivery schedules to provide reliable order confirmations
• Maintain accurate customer, material, and pricing master data to support correct quotations and invoicing
• Monitor delivery timelines and proactively communicate deviations to avoid customer supply issues
• Support invoice clarification, claims processing, and the creation of debit/credit notes in line with internal procedures

• Commercial background with experience in customer service or order management
• Strong customer orientation, communication skills, and intercultural awareness
• Fluent in German and English (written and spoken); additional languages are a plus
• Proficient in SAP and MS Office; experience with MS Dynamics is an advantage
• Organized, self‑reliant, and capable of working under pressure while supporting a team environment
• Basic technical understanding to address customer and product‑related topics

This position can be based at our Fehring or Leoben location.

• A meaningful role with opportunities for long-term growth in an international environment; supported by the flexibility of home‑office days when needed
• Chance to actively contribute to AT&S´ success and to create value
• A structured and tailor-made onboarding program along with continual training opportunities
• Modern company canteen with freshly prepared meals every day
• Free parking spaces and e-charging stations
• Diverse health measures and a wide range of employee benefits

AT&S is an equal opportunity employer. We embrace diversity and are dedicated to empowering people to reach their potential by fostering their unique talents and strengths. The employment is in accordance with the Austrian Collective Agreement for the Electrical and Electronics Industry (https://www.feei.at/wp-content/uploads/2024/04/angestellte-2025-05-01.pdf), employment group E, and we offer competitive salaries and additional benefits based on your performance, experience and qualification.