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Über
This position supports the Transportation Group with efforts towards creation and standardization of workflows, process maps, work instructions, SOP's, supporting documentation and templates in support of compliance. This position works with different Transportation operations teams to prioritize business processes for new account onboarding, for roll out and expansion of new services and ensure that existing standards are maintained.
Equally important is that this person be a SME to our Transportation processes and best practices, be an advocate for compliance and apply a lean approach in support of the work, services, and requirements that we have committed to our customers. (existing role)
Responsibilities:
Responsible for the creation of operational documentation and processes, these include: process maps, workflows, work instructions, bulletins, SOPs, training documents, etc.
Generating and maintaining documents to provide operations with a reference, manual or guide to use as they seek to execute the service requirements set out for a particular department or account.
Coordinating work priorities and ensuring deadlines are met for a project or assignment.
Ensure all documentation is created with the input and approval of the business stakeholders.
Responsible for liaising with various levels of operations and inter departmental teams to understand the process and create content for training the teams as needed.
Supporting operations management to implement programs and policies to bring efficiencies, reduce costs and improve customer service experience.
Communicate effectively and assist the Manager with training program content creation and facilitating as necessary across various levels of Operations
Responsible for following a standardized approach to create consistency, allowing the team to clearly and easily follow best practices, promoting adherence to the processes.
Act as a liaison between different internal departments, service providers, customer, warehouse, fleet/drivers, etc. when carrying out new roll outs and changes.
Ability to communicate and escalate to management and stakeholders when requiring intervention or guidance. Perform assessments to ensure accuracy of documentation, update documentation as needed.
Own, manage and maintain a documentation repository for the Transportation Group.
Ability to use and update SharePoint as the preferred tool to share information and documentation, etc. with the Transportation Operations teams. Strong ability to ensure timely follow-through Design and maintain process maps, workflows, and SOPs using tools like Microsoft Visio.
Support all the Transportation Group; Operational teams, Managers, drivers/fleet with training and guidance to ensure best practices are met and properly carried out.
Support training content creation using Articulate; improve and maintain quality of service, where new documentation is needed and required to be shared out with the Operations teams, in support of efficiencies and improvement.
Education & Experience:
Completion of secondary school or college, solid understanding of business administration
Supply Chain certification, diploma or degree are a strong asset.
2-3 yrs. 3PL experience is preferred, transportation and/or warehousing
Experience with Visio or a similar tool - process mapping is a requirement
Background and knowledge in business administration
Demonstrated strong interpersonal, verbal, and written communication skills.
Extensive experience writing processes, translating business requirement into clear, concise work instructions that can be easily followed.
Knowledge of logistics and planning systems; TMS, WMS, network routing & planning
Strong knowledge with computer system hardware and software.
Knowledge of Articulate and content creation is an asset
Exceptional analysis and reporting skills required.
Ability to work effectively in a high-demand and diverse work group, with priorities that are ever changing.
Project Coordination/Project Management experience is a strong asset.
Access to a vehicle to travel between Metro Supply Chain locations for process assessment, reviews, as required
Compensation:
$80,000 - $90,000/year
Sprachkenntnisse
- English
Hinweis für Nutzer
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